Hotels near GK Gading Serpong: Ruko Golden 8, Blok I No. 18 - 21, Kelapa Dua

Staff are all great from security to bell to reception to room cleaners. Only big issues are pool is indoors and unheated -so water freezing cold-could not use , breakfast was Chaos with not enough staff tables not cleared so nowhere to sit and nobody apparently in charge and stale bread ( Croissants and coffee however were very good).

Stay many times in this apartment hotel. Quite good enough for biz trip, except the shower room seems a bit choked, and shower water not able to go smoothly.

Stay at the vega hotel for the location, just walking distance 700m to summarecon mall😍 price reasonable There a swimming pool too. ,

This is my second stay at this hotel, it's worth for me return again next time, everything in perfect and I left my passport they help me secure and kept it until meet me up and return. I totally not aware my passport left behind, really appreciated the security and good services provided by counter staff. Thankfully to them.

Great hotel with great services! I went there with my husband and 2 kids, we were having so much fun!! So many interesting activities and the water park for children is a must go! We booked the executive suite room and got spa & lounge facilities to be enjoyed throughout our stay. Staffs are very polite and helpful. Would recommend everyone who wants to spend their holiday around BSD ❤️❤️❤️

Checked in at 2 pm sharp, our family suite room only has 1 window facing to another building. Other than that, the room is okay. Breakfast for a four star hotel was quite complete, there were Western, Chinese, and local food. Overall experience 9/10

It's good that I come here often, the swimming pool is really small, but overall for budgeting hotels or transit, it's ok

It's a new hotel with good hardware. However, for such a high-end place, there are small flying insects in the room and breakfast area. It's speechless!

No shoes, no cleaning the next day, no replacement of bath towels the next day

Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.