Ulasan Yuze Hotel

We booked a special room on the top floor, limited to one room per day, but the room we were given was not on the top floor, but one floor below. When we asked the front desk, they said, "The top floor is already booked, so the price will not change, so please stay in that room." What? Shouldn't they explain what it was about or apologize first? When we showed the staff member who came to our room the confirmation email for the plan we booked, he said he didn't know about it. Doesn't the hotel check the confirmation email? How can they say something like that to a customer? How sloppy is their work? After that, we were made to wait for a long time, many people were replaced, we were made to explain the same thing over and over again, and the manager appeared, saying that it was their mistake, but that it was the fault of the online site where we booked, and didn't even apologize. I was so angry that I asked him, "Why don't you just apologize?" but he never said sorry and had a condescending attitude. He didn't seem to regret it, and instead just got defensive. Today is our wedding anniversary. Even when we told them, they just ignored us like so what? We're being dissatisfied with a dirty room that's not special at all and completely different from what we booked, and we're spending our anniversary feeling frustrated? The price is the same, so it's fine, right? I don't think that's the issue... I took a day off work to go and enjoy myself, hoping to make some nice memories and relax, but in the end, I spent 4 hours round trip, wasted travel expenses, and returned home without staying there, feeling bad. With so many rooms, it may be inevitable that they make mistakes in allocating them, but when they do make a mistake, how they handle it tells you the quality of the hotel and its employees. I can't imagine the manager coming out and being unashamed, and it's unthinkable that they would intentionally make the customers even more uncomfortable. The whole hotel was dirty, there was trash lying around where the open-air bath could be seen, and there was a dead stink bug lying on the dining room window. (I've stayed there twice before, and both times the trash and dead bodies were still there.) They say it's a special room with only one room, but in fact there are seven special rooms. I don't understand what it means to have only one room. They know about it and do it on purpose, so it's fraud. It's definitely not worth the money and time. I don't recommend it.