The unit and area of Poipu were great. We ran into a few mechanical issues and while the maintenance support tried their best, it absolutely fell short of our expectations. On night 2 of our stay, hot water heater stopped working. I tried basic troubleshooting with the "on-site" maintenance staff, however, we were unable to fix, and it meant 5 of us all had to take cold showers. It was resolved the next day. The more concerning issue was about A/C in the master bedroom. It was a problem from the first day, worked intermittently, and ultimately our only choice was a portable unit that prevented windows from being closed, thus we got up with the sun. I've traveled for 3 decades and understand stuff happens. The resort management did not work the weekend or Monday holiday, was very dismissive of our experience on Tuesday, when they contacted me (when we were already checked out). No offer of a discount of any sort nor they didn't even offer a sincere apology (I asked for at least a phone call - which they didn't even make to me). Horrible customer service. While the unit is very nice, if you're concerned if anything goes wrong there's no focus on the customer - I'd look elsewhere.
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