Sweet Memory Apartments

I have just returned from a fabulous stay at the sweet memories apartment Gouves. The apartment was spacious, clean, quiet and enough plates etc. The lady changed the bedding towels every other day. Iannais was extremely helpful. There was only one down side which was the out look. We had a “garden view” but it was just soil and weeds. The holiday was made by the daily swim. The sea it no more than 100 paces away… just perfect

I agree with other reviews - nothing like pictures. Almost impossible to find from the road as the building looks derelict. I don't have particularly high standards but this place is terrible. As a solo traveller especially wouldn't recommend, doesn't feel safe or comfortable. Some much better choices close by in the same price range.

This hotel should be shut down if the owner doesn’t spend some money on upgrading the facilities and bringing in some staff . We had 3 room changes and still encountered countless issues all met with terrible customer service. Apologies for the length of this review I kept it as short as I could but the issues numerous!! First room had no air conditioning at all and the temperature over 40 degrees for first 3 days Second room if you had a shower the drains would block and flood the full apartment (won’t let me upload videos, but the water was ankle height throughout bathroom and livingroom) Third room the air conditioning was that terrible that we had to leave it on constantly. Even with doing this as soon as you step out the bedroom it is unbearable. The maid then removed the air con key from our room and left us with nothing, still in mid 30s at this point and we had to argue for it back. ..The lock on the door barely worked and was a struggle to get in each day. We had an electricity cut in the third room when asking the manager to sort this his reply was “do you think I’m the prime minister” (shown in photos) There were plumbers doing works on our second last day which meant we had no running water.. there were no texts or mention of this to make any of the guests aware. The Wi-Fi doesn’t work, there are no staff on site there is a reception area but it is permanently locked in darkness.. we were never given any fresh towels or toilet roll without having to text and ask.. despite our stay being for 8 nights! there is no hair dryers provided, there is no vending machines for water if arriving throughout the night. The toaster didn’t work in any of the rooms. No tvs in room 1 or 3 even tho are advertised as premium apartments. The facilities at this hotel are beyond poor with most items not working or not working properly. The staff entered our room multiple times without knocking first. The manager also blamed a lot of these problems on his maid claiming she was incompetent (shown in photos) which is seriously unprofessional Would highly advise anyone not to come to this hotel as this caused a lot of stress and wasted time throughout our stay with very little care or empathy shown from the manager.. there are a lot of nice looking ones all around the same area. I normally stay in 3 star hotels but booked this 4 star as a bit of a treat… I honestly wouldn’t give it a 1. Only good thing about here was the location was beautiful and very quiet. Really hope no one else makes mistake of booking here as it will dampen your experience of Crete :-(

this property was good in past years but now does not provide the services as advertised. The place is tired and run down.We have been staying there for years but last year - 2022 we arrived in May to find the place apparently closed. The restaurant owner 2 doors away told us someone loca was living in apartment over office who told us keys had been left in door of room No.---. Not the room we had booked. The apartment was dirty- no lighting in bathroom dusty shelves bedding marked. We immediately left and through local friends found alternative accomodation. We have been staying at Sweet Memory for years - never again. Your reviewer 'marieknox' quite right DISASTER