Area24I7 Europaplatz Apartment

Clean and comfortable

Toller Aufenthalt! Freundliches Personal, sauberes Zimmer

The rooms get very hot at night. We booked breakfast beforehand but no one was at reception all morning to give us the breakfast. I tried calling them and contacting them via email, but even three weeks after, I haven't heard back from them about my complaint and my money hasn't been refunded.

Everything was ok. The cabins are clean, the shower was clean. It was quit and all the guest are respectful. Everything was ok. The cabins are clean, the shower was clean. It was quit and all the guest are respectful. Everything was ok. The cabins are clean, the shower was clean. It was quit and all the guest are respectful.

Good bits and some not so good… Either I missed the info or it was not made clear that there is only a shared bathroom between the four “apartment “ rooms this hotel offers. Suboptimal I would say. But both the bathroom and the communal kitchen were kept very clean. The rooms are on the fourth floor which is not too helpful with large suitcases as there is no lift. Saying that there was a very nice clerk there at check in who helped. Everything is automated so there is no one to ask questions and the first day I did not manage to access the breakfast machine. I had indicated on the reservation that I wished to pay at the property rather than use my cc but this was not possible which is annoying. The hotel is situated on a very noisy street and yes, there is parking around but all the spaces are usually taken and it’s only free from 8pm to 8am. Communication ahead of my arrival proved tricky but once I had managed to get hold of someone they were helpful. I don’t think I’ll stay again.

As a concept I like the idea of capsules. It's like a hostel but with your own private space. On the surface area24/7 was well presented and modern. However: - I have real issue with the entire place not having a single member of staff to speak to and ask questions. The entire process was automated including checking-in. If you do have an issue or a question then you have to WhatsApp a number. This may work for some people but took away the humanistic approach for me. - On the plus side there is a kitchen to use on the negative there were only knifes in the cutlery draw, no forks or spoons. -There was no hot water in the shower/ bathroom sinks and the pressure of the water was weak. - The TV in the capsule was 'turned off' and could not be used. Why, if I'm paying for the room I want to use it's facilities. I also want more than a very short and unapologetic WhatsApp message explaining this. - The price, you are paying for the novelty of capsules. It's a glorified hostel at the same price I paid for a hotel the night before. - Capsules are, I'm my view only suitable for solo travelers. Who don't mind been confined into small spaces.