Edon B
4 September 2024
The hotel had a very bad reception service, with very bad information and they were throughout all the time very unhelpful. Upon arrival, we noticed that we were the only young couple in the hotel, realizing that the pictures posted by the hotel were very deceiving, showing rather young couples in the pictures. Therefore, we didn't feel comfortable to use any of the spa services of the hotel, taking in consideration the how older German folks stare at young couples all the time. We asked if they could kindly be flexible due to the aforementioned reasons and permit us a refund of the remaining night of the stay and they tried to fabricate a reason that Booking wouldn't allow them to refund the rest of the stay. We contacted Booking and were told that it is up to the hotel to decide on a refund and that Booking sent them an email confirming them that they are allowed to refund the amount. We checked out the in the morning and booked another hotel for the rest of the stay and were told that we would be contacted on the Monday after regarding the refund, since it was a weekend and no one from Reservation management was there. There came no call or email the week after, hoping that I would just forget about the refund, and after countless calls on my side, they finally told me that they didn't want to show any flexibility on the refund, although we didn't use the room and checked out, because the hotel was close to fully booked, since it's high season. The hotel was not even close to half-booked, and there's no doubt as to why. Be cautious before booking into this hotel!!!
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