1. Warm Welcome & Friendly Staff:
Guests often highlight being greeted warmly at check-in, with hotel staff being courteous, helpful, and attentive throughout the stay. Personalized service and quick responses to requests stand out.
2. Clean & Comfortable Rooms:
Positive feedback usually emphasizes clean, well-maintained rooms with comfortable beds, fresh linens, and good amenities like Wi-Fi, toiletries, and air conditioning or heating.
3. Excellent Location:
Guests appreciate hotels that are conveniently located—close to tourist spots, business centers, restaurants, or public transport.
4. Quality of Food & Dining:
If the hotel offers meals, guests may praise tasty, fresh food, variety in the breakfast buffet, and well-managed restaurant services.
5. Good Facilities:
Amenities like a pool, spa, gym, business center, or lounge add to a positive experience. Fast check-in/check-out, room service, and secure parking are also appreciated.
6. Value for Money:
Guests are satisfied when they feel they received good quality for the price they paid. Transparency in pricing and no surprise charges are key.
7. Clean Common Areas:
Clean hallways, elevators, lobbies, and restrooms contribute to a positive impression of the hotel.
8. Peaceful & Quiet Environment:
Travelers often note if the hotel is quiet and allows for a good night’s sleep, especially if it's located in a busy area.
Terjemahkan