Nexstay Ministers Mansion

the stay was okay okay, the overall experience is average, because of the bed cover was not clean, water issue faced in morning, they could have manage all those part, the highlight part was the management including there staffs are very polite and well managed the situations. also they are helped us to Cook extra veggies instantly brought by us

I recently had the unfortunate experience of staying at this hostel The advertised images portrayed a modern, clean, and inviting space, but the reality was far from it, the overall experience was far below expectations. The most concerning issue was the appalling state of hygiene in the room. Upon entering, i was immediately met with a musty odor and visible dirt and grime. The bed linens were stained, and the bathroom was unclean. It was clear that the room had not been properly cleaned before my arrival. To make matters worse, the service was equally disappointing. Requests for additional amenities or assistance were met with indifference and slow response times. The staff seemed uninterested in addressing guest concerns. Overall, my stay at this hotel was a major disappointment. I would strongly advise potential guests to reconsider their choice and seek accommodations that prioritize cleanliness and customer service.

Average place, water is muddy and pool facilities are not sufficient. Rooms not maintained properly.

Location was good. Need to improve in foods. Stay and hospitality is good. Room service needs to improve.

Searched for a stay with a swimming pool in Kanathalloor and this resort showed up. Contacted by Phone and they told me they will give us their most spacious suite. I reserved it for two days for 14,000 Rs by paying 7,000 Rs as advance. On the day of arrival, no one contacted me or asked for arrangements for lunch or dinner which is the usual practice. Reached there late in the evening and I was really shocked to see the room. It had no resemblance to the photos they sent me. Even a  normal lodge room would have been better than this. It is an old house converted. The room was in pathetic condition. - The bed was not comfortable and just a double bed (not Queen or King)- The bed lamps were not fixed properly and only one was working - Extra beds provided had not even 2 inches of cushion- It has no view or anything of that sort - Bathroom was spacious but not even one cloth hanger, no proper shower, and full of stains- The TV was an old 20-inch CRT which was not even working  - They have no restaurant and serve food from outside with very limited choices. - Served food in the room but there were no seating arrangements or dining table - There was no parking available for my vehicle since they have limited parking space. Had to park outside the gate. - Worst of all, the fan went off at midnight and didn't come back until early in the morning. I called the room service and no one picked up (The reason is only lights were connected to the backup generator and the fan was not connected) - The pool is small and not for adults (But it is kids friendly as the depth is low) It is not even worth 2,000 Rs in my opinion. It is on the main roadside and people who come to Kanthalloor without proper inquiry might land up here and will return with a pathetic experience. Don't trust the Youtube video about this property (maybe a paid one). I think they are used to negative feedback and have a don't care attitude. I have heard the manager arguing with another customer on the phone.   This experience almost spoiled my tour because it was the most expensive stay on our tour and all we got is a pathetic room and service. Shared my feedback with the lady who confirmed the booking. But she didn't care to apologize or even reply.

I sent you mail and no response i don't went there to stay there