Chateau Avalon

1-Phone was dead for room service, had to walk down to the front counter for all services 2-Wine menu was not accurate & sold out of the orders we asked & it took 45 minutes to tell us (this was at 5pm on a Saturday evening) 3-We were given a list of wines that were not on the menu to choose from & had to wait again for another 45 minutes 4-The drinks were delivered by hand without a carrier of any sort by staff, so i had to make multiple trips to take all the utensils, plate of cheesecake (warm), etc. 5-All services were marked up to premium pricing mark ups & received sub par quality product/service with no discounts offered 6-Sold out of bottled water at 9 PM & given a coffee pot to refill water from the bottom floor water filter machine 7-My wife found a half dollar sized spider in the sink that I had to kill 8- The thermostat in the room was not adjustable outside of 68 to cool or 76 to heat making the room rather uncomfortable 9- The alligator arm was broke on the decorations in the room 10- Limited entertainment space or organization for clothes in the room 11- The bar was closed and that was not advertised, staff notified us it was due to not being able to find staffing Overall, the price did not match the expectations that we had of the location. We were reluctant to ask for any sort of refund/discount due to the fact we had childcare so we didn't want to leave and we stayed the night. They seemed understaffed, understocked, undermaintained.

Rooms are tiny for the price, our room had bare wires exposed from the phone cord, the phone in the room did not work so we could not even enjoy the room service experience

Brock was incredible. He took the time to give us an impromptu room tour and had tid bits about the rooms and property that was interesting. Hope he is around when we revisit. Great room and breakfast was well done. High marks all around. We had a excellent weekend

The breakfast cinnamon roll was not that great The bed was not comfortable

Our first day in the room the Hot water faucet barley had any hot water coming out we reported this on Friday and as of Sunday nothing was done to fix this problem, we requested another room there were no issues with this room. They did not offer us any concessions for this issue. Disappointed in the overall service. Patrick

The first night I stayed in the Roman room. There was quite a bit of hair on the bathroom floor and sink. The housekeeper left her cleaning rag on the shower chair in the bathroom. Also, there was something smeared on the toilet seat almost like an ointment...The second night we stayed in a different room and it was much cleaner.