Vinoth88
12 September 2024
I am writing to bring to your attention a disappointing dining experience we had at Dhani Restaurant on the evening of 11th September 2024, during what was supposed to be a celebratory dinner for my birthday. Unfortunately, the evening was marred by two significant incidents. Firstly, the pizza we ordered was served with a burnt crust. When we pointed this out to the chef, we were met with an argument, wherein he mentioned that the outer part of the crust is not consumed by most customers, so it was acceptable for it to be burnt. This response was not only unprofessional but also dismissive of our concern about the quality of the food. Additionally, we were put in an awkward situation when my wife and child requested a small cake from the hotel staff to mark my birthday. Despite this being a special occasion, we felt embarrassed by the need to plead for this small gesture. Ultimately, it was only after the issue with the pizza was raised that the staff arranged a cake, but the experience by then had already been soured. I trust that this feedback will be taken seriously, as it reflects poorly on the otherwise good reputation of the hotel. We left feeling quite disappointed. Thank you for your attention to this matter. I look forward to hearing from you regarding how this will be addressed.
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