Kaya Palazzo Golf Resort

Great all-in hotel. Extra Credits to Rose & Taha for the hospitality!

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Our stay at Kaya Palazzo began with a few challenges, but everything changed once we met Hakan, the Operations Manager. He was incredibly attentive, met with us personally, and took immediate action to resolve every concern we had. His professionalism, kindness, and genuine care completely shifted our experience. Thanks to Hakan’s efforts, we felt heard and truly valued as guests. He went above and beyond, and it’s clear the resort would benefit if all staff followed his example. While the property still has areas that need improvement, Hakan’s dedication and hands-on approach made a lasting impression and turned what could have been a disappointing stay into a much more positive one. Thank you, Hakan!

From the moment we arrived at Kaya Palazzo Golf Resort, we have been blown away by the experience. The check-in process was seamless and truly indulgent, setting the tone for an unforgettable stay. We were greeted with exquisite cocktails, and upon entering our Lagoon Suite, we were delighted to find beautifully presented gifts - a fresh fruit platter, an assortment of patisserie treats, and to top it all off, a bottle of the finest Chivas Regal whiskey and a bottle of red wine. These thoughtful touches instantly made us feel valued and welcomed. The suite itself has been nothing short of perfection. It is beautifully designed, spotlessly clean, and the pool is wonderfully warm, making every moment feel like a dream. The hospitality here is on another level - every staff member is incredibly friendly, always smiling, and genuinely attentive. Special mention to Mesut, whose service has been exceptional; he goes above and beyond to ensure guests have an amazing experience. His smile is infectious, and he is just such a genuinely lovely person who makes you feel truly welcome! A huge highlight of our stay has been the guest relations team, who truly go above and beyond to make every guest feel special. Veronika, Alina, and Mesut, along with the rest of the team, provide a VIP experience, ensuring every detail is taken care of with warmth and efficiency. Their attentiveness, professionalism, and dedication to guest satisfaction set this hotel apart - they genuinely make you feel like a priority from start to finish. One standout feature of the stay has been the guest relations service, which truly adds a VIP touch. Guests are added to a WhatsApp group, where a dedicated team is always available to assist with anything - whether it’s booking restaurants, arranging activities, or simply ensuring every need is met. This level of personal attention makes you feel genuinely looked after and elevates the experience to another level. The food options are fantastic, catering to every taste. We had dinner at Serafina, the Italian à la carte restaurant, and it was absolutely phenomenal - from the flavors to the presentation, everything was flawless. We have reserved the Steak House for tomorrow and are eagerly looking forward to it - if the Italian restaurant is anything to go by, we’re certain it will be an exceptional dining experience! Another standout aspect of our stay has been the animation and entertainment team, who bring so much energy, warmth, and fun to the resort. Special mention to Emmanuel and Mehmet, who have gone above and beyond to make our experience even better. Emmanuel, in particular, was incredibly thoughtful - one afternoon, he personally helped set up our loungers right in front of the beach, ensuring we had the perfect spot to relax. The entire entertainment team is fantastic, creating a vibrant and lively atmosphere with activities throughout the day, yet still allowing for peaceful moments when you just want to unwind. Their en

Super Lagoon suit Nice room super service. Food in restaurant is delisios. Very professionel & kindly personel at and at bar Big bravo to the housekeeper team off our room always clean Very nice Security always smiling and ready and make u’s feeling like Home Rida very nice service minded gentlemen Because of Rida job we would love to come back and bring our freind to tid nice Palazzo. ♥️♥️♥️

Good hotel with perfect accomodation and perfect guest relation called Rida.he is so nice and friendly and really help us to know hotel better😍it is good place for relaxing and having fun and really nice staff and they pay attension to details