We booked a cottage >3 weeks in advance and sent a friendly message that we would be taking our dog with us. The only answer we got was '100 sek' (in Swedish, although our mail was in English) which we assumed was an extra fee for the dog. This would not have been a problem at all except that the answer was so incredibly impolite. (We are aware that basic price means basic standards, which we don't mind at all so this not about the price of the accomodation.) We did not feel well about this and decided to cancel within an hour of booking but the property refused a refund. *********** contacted them and promised us full restitution, but the next day we got an email from the owners they refused to pay because apparently we 'had booked a non-refund cottage'. We canceled anyway because we like to be treated the same we we treat others, i.e. polite, friendly and understanding. I mean, it's our holiday, we were not sentenced to a stint in prison. No doubt they will easily get other guests and this way get paid twice for the same cottage. Very unpleasant, impolite, disrespectful, not worth being in the 'hospitality' sector. Recommend staff go work in a maximum security prison instead.
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