Ascot Boutique Hotel

Hotel is a bit old and danky. During check-in, the agent ripped my passport. Management promised they would cover the replacement. They've been ignoring me since. I've been messaging the manager but she's been ignoring me.

The Management were pathetic. My check in was horrific due to: Manager of the hotel (Charmeeze) had an un-friendly ,un-welcoming and problematic attitude. She told me that guests book online for a long stay and then don't end up paying for that stay, but for the period they booked. I told her that I am not one of those guests and will pay upfront for 2 nights at a time as I have done before. She immediately made me feel as though I didn't or was not going to pay, yet I have for the entire stay. 2) The so called owner( Mr Andile under correction as he refused to give his name) and then partner (same man)of the property rudely intervened with an unwarranted statement that guests don't pay and that ends up being his problem. He also mentioned that he set up all the systems for all Tsogo Sun and AHA properties and that they report to him. I opposed his claim as I personally know the heads of Tsogo Sun and Aha being a former hotelier myself. I informed him that there is no need to lie to somebody you don't know in order to boost your self esteem. I don't respect such people being it an owner or not. 3) This was my wife's first stay and my 15 month old son. They were not even greeted, welcomed or my son was not even played with as a baby. That just goes to show their guest services. 4) I was discreetly judged probably due to the way in which I was dressed (shabby) , therefore not taken seriously, but I'm sure if I had a suite on then perhaps I won't have received such disgust and would have looked as though I can afford to pay. 5) After a few days within the stay staff who were good to us, were getting threatened and informed by both these individuals (management)that their jobs are on the line and not to share any information with us.