The Manager on Duty Mr. Gajendar kept us waiting and decided to not show up despite our being at the reception for close to 35-mins. and that is after the staff exhibited all kinds of aversion to going and calling or informing him in the room behind the reception. He must have all staff traumatized causing unexpected worst kind of Service even though the staff is so courteous. it is the Systems and processes in place which have caused me to put in such a bad review for The Ummed, Jodhpur, where I have stayed over a dozen times in the past 20-years. I think this place is now running down and does not qualify to a Five * Star category. At best i would rate this a 3*s now given the rundown walls, infra maintenance, lack of a functional spa n salon, cramped gym, deserted corridors n property where nobody seems to prefer to stay anymore. The Thakurji would be better off selling the property or giving it to a professional management group.
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