Alpine Gables

The check-in process was super efficient, though we had a slight hiccup with the key cards not working. Thankfully, the staff resolved it quickly. Checkout, on the other hand, was completely seamless. The rooms were spotless, and the location couldn’t be better—great restaurants nearby and a Woolies conveniently right next door!

Pros: The staff were very friendly and approachable. The location was good for anyone exploring the surrounding walks and for a morning or afternoon out hiking, with eateries and grocery shop nearby for feeding the family afterwards. Good option of staying in Jindabyne is important. Improvement Suggestions: The kitchen had food stuck to the cutlery and sticky stains outside and inside the fridge which we had to try to clean before using it for our own supplies. The rubbish was not taken out daily as stated on the sign. There was very little soap, shampoo and conditioner provided for the number of guests - we didn’t mind buying some at the supermarket but it would have been nice to be told of this in advance. No air conditioning in summer and fans provided were not very powerful.

good location in middle of the city, easy check in process and nice room

地點真的完美，但樓下餐廳星期日早上是不提供早餐的，對面油站便有二十四小時租借滑雪用具的地方，房間清潔程度還可以接受，就是廚房用具比較污糟怎麼洗也不乾淨。洗衣乾衣每次要$4 ，但每一個房間有兩張雙人床一張碌架床和一張梳化床真的性價比高。

Arrived at 1:50pm to find a sign on the front desk that said reception is closed until 2 pm. Waited until 2 pm before approaching the desk and asking the man behind the desk if we can check in to which he replied he doesn’t work there and would call the manager. He called the manager on loudspeaker and we were able to overhear the conversation where the manager responded and said he is closed for lunch and if we don’t like it, we can go somewhere else. We waited another five minutes and the manager appeared abruptly and rudely and when we asked him if he wanted us to go elsewhere he said he would not give us a refund and that we shouldn’t be eavesdropping on his conversation. We explained the conversation was on loudspeaker in a quiet reception area and it was very rude of him to speak. this way to guests that were there to check in at the required time. This man continued to be intimidating with a loud voice and no apology for his behaviour. This made us feel very uncomfortable as guests at this accommodation. As a business owner who frequents this area I can confirm I will never stay in this property again and hope the business owners consider who they have representing their company and perhaps offer him customer service training if they wish to stay in business. We did request a refund through the company we booked through and they attempted to obtain this for us however management refused to refund. Would not recommend this accommodation.

Good location but run down. Rooms are spacious and common areas are ok but it is obviously an old renovated hotel. The window an are single glass so you feel the cold and hear traffic. Also when we arrive one of the bed was not done. Not great!