Of the several Santika Premieres I have stayed at, this Santika Premier Jogja is the worst, in my personal opinion, the receptionist is not friendly, her face is flat, she is stingy with a smile, especially since I have lived in Jogja for many years, this is the first time I am disappointed, every year I definitely go on holiday to Jogja because the people are very welcoming, but this is The hospitality is different from other hotels that I have stayed at, perhaps the Tentrem, Hyatt, Melia Purosani, Grand Ambarukmo, Artotel Suite Bianti, Novotel Suite and other 5 star hotels in Jogja that I have stayed at are of a different class, I understand, but compared to 4 stars which are equivalent In Jogja, Swissbell, Jogjaplaza, Novotel, even Ibis class, in my opinion the hospitality, especially at the reception, needs a lot of improvement, the hospitality service, especially at the reception and in the restaurant, the food is also very standard compared to other Santika Premieres where the food is abundant and tastes good, but here for me personally it tastes good In my opinion, it was quite disappointing, plus the waiter there was also the same as the one at the reception, it was different from the service at any Santika Premier, room 214 which I stayed in was also a bit scary at night, maybe because the old hotel didn't have too many guests at the weekend, my arrival was Saturday to Monday, luckily it was only 2 nights for transit before a flight abroad, the only plus point is that the door opener is quite friendly and the housekeeping and security officers are quite helpful, another thing that makes you in a bad mood is that usually in some Santika Premieres you can have late check out until 15.00 WIB, at least 14.00 WIB here, don't expect he said if it's later than 13.00 WIB you will be charged, it's better to check out at 10.00 WIB, check out straight to the El Royale Malioboro Hotel at 10.30 WIB, you can check in early, you can rest and the service is much different from the moment you arrive, the receptionist is already happy, we as guests are very happy with the friendliness of their service is typical of Jogja people which always makes me miss you... finally I think if I go to Jogja again I will definitely not choose this hotel again as a place to rest
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