Iberostar Waves Playa Gaviotas All Inclusive

Old hotel, that should be shown as 4* but 3*, all inclusive has an empty mini bar, no welcome drink, no bathrobe, nothing. Lack of AC in the room. No iron. The pool towels we received were dirty and destroyed, and they didn't want to change them. Food was not the best, Atlantis restaurant wasn't a good one, but Tapas bar was exceptional. Overall, it is 3*, and all inclusive isn't worth this price. You want all Inclusive? Better change hotel. We're truly disappointed as being many times in IHG and Iberostar in other cities/islands. Only this was a huge disappointment.

We arrived here as a group of 9 adults and 2 children aged 6 and 8 years old. Overall we have had a lovely 9 nights at this Hotel. We had a private transfer from the airport which took an hour . 1) Food is excellent. The buffet restaurant provides a fantastic breakfast choice and the best omelettes from Bruno. Lunch and Dinner also a wide variety of wonderful choices and included fish, shell on prawns. Etc. The branded drinks are good and we had Moët and Chandon champagne and Prosecco brought round by staff on a couple of evenings . We ate lunch in the Oasis bar some days which is ideal situated next to the pools . We tried the tapas bar one evening but this was not for us . We enjoyed the Coronas bar upstairs over looking the pools ,however the drinks tended to be “flat“ The tonic water needs ideally to be provided in separate bottles perhaps ? The coke was also flat ! So we were disappointed with our Gin and tonics We also liked the ice creams brought round poolside on a few occasions . 2) The access to the beach takes 5 minutes to walk down to 4 flights stairs . Perhaps a lift would be helpful ?? Beautiful beach . Quite windy while we were there so quite a rough sea . 3) The entertainment team were very friendly and worked hard . We enjoyed an amazing magic show and watched some of the shows. We did not use the Kids club . My negative is that the App we used for the daily activities did not always tally with what was said on the display boards at the Hotel so we got conflicting times and activities . This needs addressing. The magic show was listed as an acrobatics show‍♀️ 4) The bedrooms were light and airy and a good size and good balcony . Cleaned daily and we found the beds comfortable. Air con ok . The shower is over a bath so I asked for a bath mat for fear of slipping as stepping in to the bath . Ideally updated to showers only ? The towels were also very poor quality thin and grey . Better towels please . Pool towels were fine €30 deposit each. Nice toiletries in the room too. So overall we had a lovely holiday here

We all got our wish . I'm a foodie and food was excellent with loads of choices especially my favourite seafood . Twelve year old wanted entertainment and he was kept busy most of the day by excellent entertainment team who put in 100 percent. Football on the beach water polo and activities and shows in evening. That with ice cream and snacks during the day made third wish of peace and quiet for partner come true. Cannot fault in any way . When looking at future holidays will be looking at the iberostar hotels.