Hotels in Thamrin, Jakarta

+s: • Located in between Grand Indonesia & Thamrin City Mall, there is also a convenience store just outside of the hotel, next to the hotel’s restaurant. • The customer service was excellent from all of the staff (security to main entrance to reception to housekeeping). • Our initial room had issue with electricity so we inquired if it is possible to change our room. They offered us a bigger room! Highly recommended!

Always a lovely place to stay in when visiting Jakarta. Close to Plaza Indonesia, connected to Gran Indonesia mall and nearby Thamrin City. Also right next to Monas and in the Jakarta Car Free Morning route. Service n overall hotel 👍🏼

The hotel location was great as it was close to Plaza Indonesia and Grand Mall all within walking distance. But acesssibility to the hotel was a bit confusing as there multiple entrances, some of which were closed. The Grab drivers had trouble accessing the hotel. While the hotel amenities were great, the room was a bit too small for my liking and it looked slightly dated. There was no charging USB port and the bathroom was also tiny.

We took the family king room which is to accomodate 3 adults. Check in time was 3pm, we arrived at 3.45pm but was told the room was not ready. However the staff at the check in counter gave us a temporary room (king deluxe room)to rest while we wait for our room to be ready. At 5pm they call saying the room was ready and we will be transfered to the our room. After we moved, we went out for dinner. At 10pm we went back to our room and realized that the sofabed was not ready and no pillow or blanket for the third adult to sleep. I call the guest service, and they came to set up. But i dont know what happened, they said the sofabed was broken so it cannot be set up. They will bring in an extra bed instead. The extra bed made the room less space to move around. I booked the room with sofabed is because i prefer to close it in day time so i have much space to roam around the room. That night also, i called the engineering team to repair the shower head holder. Because it seems not to hold the shower head properly which makes it difficult to use. They came an fixed it. But the next day, it became broken loose again. I gave up and just let it be. I dont expect this kind of room facilities from grand hyatt a five star hotel in Jakarta. Please maintain your rooms better. The staffs are all very helpful and friendly. I appreciate and extremely happy for that.

New property. Very polite and helpful staff. The units smell a bit too new - probably the polish or the finishing of equipment but once the air conditioning is on for a while the odour fades away or maybe we just got used to it. There is a shopping mall adjacent to the property but being brand new most shops and restaurants were still in finishing stages of decor. In summary this is still good value for money and a good experience.

The service is overwhelming in this hotel, they always very kind, helpful for our traveller. The front desk also very helpful that help me to solve when I out of cash but I need to pay the ehailing fee. They always having a smiling face to every customer. The room also been upgraded for us. The city view in the room is breathtaking so I would strongly recommend this hotel again.

An amazing hotel right at the heart of the city. From the time you walk into their doors till check-out, the service is impeccable. The rooms are large and very clean with all the amenities. Fantastic gym, steam and sauna rooms while their pool side bar served a wicked Negroni. Breakfast was 5star with a huge spread. My only comment would be that the pool is very small (think of it as a lounging pool). Kudos to Xavier at the reception for even walking me to my room to explain everything. I would definitely stay here again and recommend it to anyone.

Toilet is clean but toilet bowl looking a bit old. But it’s okay. The rest of the toilet is clean, plenty of soap, the bed is really comfortable. The high floor is as per my request, connecting room with my parents, helpful staff, responsive, i miss the hotel alreadyyyyy!!! Love love love love loved it!

The services at the hotel were excellent. We enjoyed the fitness facilities and dinner offerings, which were both of high quality. The staff were exceptionally welcoming—their smiles were like sunshine, and it was evident that they are well-trained and dedicated to providing a positive guest experience. However, I was not entirely satisfied with the room. It had a large pillar in the middle, which was inconvenient and affected the overall layout. Additionally, the room was quite noisy throughout the day and night due to heavy traffic outside the windows. To make matters worse, it seemed that part of the hotel was undergoing renovation during my stay, and the constant noise from electric hammers was disruptive and made it difficult to relax. Despite these issues, I was so impressed by the professionalism and warmth of the staff that I convinced two of my colleagues to switch to your hotel for their stay. The well-trained team truly made a difference and left a lasting positive impression.

Recommended for family. The room was immaculate, the lobby smelled nice, and the bed was very comfortable. The hotel is well-located, making it easy to explore nearby attractions in Tanah Abang