Kathrin
6 November 2023
When we first arrived and went to our room, we discovered that someone was still in the room. Fortunately, the existing guests were not in the room, because that could have ended really badly. When we went back to the front desk, they did apologize and put us in a larger room. We were forwarded by the desk clerk that the keys tended to stop working and they recommended that every time we needed to go back to our room we should just stop by the front desk to get the key reactivated. We should have listened to them. That was a long trip back to the front desk late at night.
The entire place could use a deep cleaning and much of the carpet needs replacing. It smells of mold in a lot of places and you can see layers of dirt and grime along the baseboards. Our friends who were staying in another room had bugs in their bed.
The worst was that the elevator went out and one of the stairwells was "inoperable". Not sure how a stairwell goes out of order. Being on the 4th floor, it was a long walk down with our luggage. And did I mention all the cigarette butts on the floor in the stairwell on the carpet? The worst was another guest who was reliant on a wheelchair. The fire department was called to get her down; safety violation? They ran out of most food for breakfast by 8:30 AM although the signs clearly state the breakfast is served until 9 AM. When forced to make food tor the woman in a wheelchair, the cook threateningly coughed like she was going to mess with the food.
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