Sarissa Hotel

The hotel room is quite big, clean and has a helpful service team. It was appreciable that it served shuttle bus between exhibition and hotel

配套齊全。酒店房間普通。早餐很棒 離展會距離合適

I reserved a room with two single beds for five nights on ***********.   When I arrived, I was given a room with a queen bed despite having specifically requested two beds several times prior to my arrival. Not only that, but the phone in the room didn't work, so I had to come down all the time, as did the toilet.   More issues arose when we requested a sight-seeing excursion with an English-speaking guide. The receptionist offered to assist me in scheduling the trip, which I appreciated. I was told that I needed to pay in cash in US dollars - $220 for two individuals - which I did.   The shuttle driver arrived an hour late to pick us up and drop us off at the Bosphorus marina. We were told to phone him when we were through so he could come and pick us up and take us back to the hotel. (If I needed a ride, I would have taken a yellow taxi for $22 instead of a $220!!!) Ridiculous) It seems like they were taking advantage of two foreigners and decided to earn some quick money, which was awful!   Furthermore, no one was aware that we reside in the hotel industry and customer service capital of the world, Las Vegas, and that we have travelled all over the world without being abused in such a way.   When we requested for a recipe for the tour, which never happened, the receptionist said the driver would bring it. Unfortunately, the driver instructed me to go to the front desk and request one. Our day and entire experience were life-altering and not in a good way. Istanbul has been wrecked for us.