Grand Ahi Hotel

We had a terrible stay at Grand Ani Hotel. I read the comments prior to my stay and they were positive but I have to admit it was not the case at all for us. 1st night, we arrived late. They put us in a room that had a terrible smell of cigarettes everywhere. The hot water in the shower was not working. We had only a blanket for 2. We called the reception, they told us someone will go up to take care of this, no one came. The day after, I went to the reception to change room. They put us in a room that was way smaller compared to what we booked. The bed was smaller too. The shower had no curtains and we simply flooded the bathroom when we took a shower. They forget to change our room number and in the middle of the night a hotel employee CAME INTO OUR ROOM with another client because they checked him in into our room!! The day after when I checked out, I asked for a discount since the 2nd room was way smaller than what we initially booked. They told me they would not charge the room, but it was a lie : I was charged for the two rooms after (126 euros for two nights..) The location is great and the breakfast is good, but that does not compensate this bad experience.