Grand Bazaar Hotel

Misleading, Unhygienic, and Unsafe – Horrible Experience Our stay at this hotel was a series of disappointments and felt very untrustworthy. I booked two large rooms for my family, including three young children (8, 4, and 2 years old), based on photos that showed a clean, spacious setup. However, the rooms were nothing like the pictures online—dirtier, and lacking basic amenities shown on social media. When we arrived, the manager rudely informed us we’d need to pay an additional 30 euros per night for each child except our youngest, even though there was no mention of this during booking. There was no option for a refund if we canceled, which was extremely frustrating. Cleanliness was a major issue. The bathrooms were covered in fungus, making showers impossible, and even after asking for a cleaning, nothing was done. The entire room was filthy, with bed bugs that left bites on my children. The WiFi was unreliable, and the wall plug was broken, posing a serious hazard. Additionally, the shuttle service prices were inconsistent. When they picked us up from the airport, we were charged 1,800 TRY. But for the return trip to the airport, they suddenly charged us 1,650 TRY. There was no official pricing, and this constant price change felt like a scam. I would never recommend this hotel to anyone, especially families. It was unsafe, misleading, dirty, and completely unprofessional.

I booked in this hotel 2weeks before my arrival for my family of 2parents and 3 kids, so I booked a triple room. When I reached Istanbul I was shocked that it was not reachable by the car and we have to walk about 350meter with our luggages to reach the hotel. When we reached we were sooo exosted and I was shocked again when the man in the reception said that our reservation was cancelled this morning because the credit card was not working and he sent to me email for cencellation this morning "we were in the flight since early morning and of course I will not check my email". He said he will help us by giving us 2separate rooms which was very inconvenient for us, the rooms are very small and congested and no place even to pray or to put our luggages.but it was generally clean. The wifi is interrupted. I moved next day to another hotel. I dont recommend it for families.

В отеле были с 25-30 марта 2024. Хорошее месторасположение, 10 минут ходьбы и вы в центре. Полотенца, одноразовые тапочки, постель менялись каждый день. Завтраки вкусные, разнообразные и полноценные на любой вкус. Персонал доброжелательный и приветливый. Мы приехали на 2 часа раньше заселения в номер. Нас попросили подождать 10 минут и заселили сразу в свободный номер. Большое спасибо молодому человеку работающем на reception за помощь. АРИФ, огромный привет из Ливана!