Hotel Casa Maraf - Isla Mujeres

The staff was very personable & helpful. My room was very clean. It was very centrally located. It was safe. I did miss a fridge though. And the locckbox was out of service.

You’d be better off sleeping on the beach. Absolutely terrible. Front desk lady is one of the worst parts of the trip. I read the reviews and thought ehhh maybe people are picky. No really heed the warning and DONT stay. Can’t emphasize enough- DONT STAY

We booked 3 nights and had to move out after the first night. The room was very small but clean. The biggest problem was the balcony as the door wouldn’t open. Also there was a solid 5 foot solid wall for the railing The tv didn’t work. When we asked at the front desk if we could move & the clerk said “no” The housekeeper said there was a room for us to move to

Do not be fooled by the pictures... unortunately it was not as great as it seemed. PROS: Close Proximity to Ferry, Restaurants and Playa Norte CONS: The rooms were very close to each other and you could hear babies crying,banging and slamming of doors -Bathroom was extremely small- barely enough room to sit down in toilet -bathroom had a very bad smell - like sewage -A piece of hair was found under bed sheets -The room had only 1 bed, there was no chairs or small table

The room was size wise was good. Bathroom was too small. Our shower was plug. At the moment of check out was nobody at the counter so, we left the key and controllers at the counter.

This property is located within walking distance of all the attractions on the north end. That’s all I can say good. The rooms are certainly not what is pictured. Very uncomfortable bed, only provided with a sheet. No blanket or quilt. Only given 2 towels for a 6 day stay. Requested new towels 2 days before we were given towels with holes all in them. No wash cloth or floor mat. Cold showers as well. I will not stay here again or recommend this hotel to anyone else.

We were pleasantly surprised. Check in was quick, the room was clean and modern. The beds were comfortable with pillow top mattresses. They were firm beds. The bathroom is a good size. The shower is large, and has a big modern "rain" type shower head. There is very little space around the sink to put your toiletries, but there is a lower shelf below it. HOT water, but it takes a couple minutes for it to get through, and great water pressure. Almost too much in the sink, which would splash us almost every time. Hahaha. The closet is a decent size and included a safe which we did not use. We were there for 8 days and did not require maid service, so can not comment on that. Do Not Disturb sign is our friend. Our room was not tiny as others described. There were big sliding glass windows out to a small deck, although the stucco walls around the deck were too high to see over, so no view. Based on the building, it appears that only the 4 rooms at the front of the building would have one. There is a single plug outlet each on the outer side of the bed, and a double at the inner side over the nightstand. All worked. No coffee maker, mini fridge or microwave. Spanish music at the establishment across the street can be heard from noon to midnight. Each time it rains, your room floods with about an inch of water, and covers most of the floor. We had to slosh around for 3 days of our visit. It comes in through the sliding glass doors. Each guest we spoke to said same

Do not stay in this hotel. There was no water in the hotel entire period of the time we stayed in there. Went to the beach and came back with wet clothes and no water to shower, or toilet can’t be used either. Such a horrible experience. Had to buy 5 water bottles each at $5 just to get by. Ughhhhh.

5 days I stay in the second floor with balcony I feel the hotel it was OK for the price Close to everything !, definitely things to improve 1 Hot water 2 table And chairs in the room 3 maybe free coffee in the morning 4 it’s missing the welcome to mexico feeling 5 It’s not box safe in the room n working condition 6 redesign the Bathroom for More Space 7 In general is a OK place to stay for a budget trip