Casa del Jaguar Beach Hotel

The perfect boutique hotel in the perfect location. Couldn’t have asked for a better vacation. We will be back. More of a quiet vibe which we loved. Free breakfast was really good, also had a free facial done and a massage by the sister hotel across the street. Loved every second of it.

Great stay over New Year's Eve. The small hotel is well situated to access the beach club for guests and restaurant. The greeting at the check-in was pleasant, quick and professional. The room was cool, quiet and included a balcony. The room was comfortable and clean. While I am certain that the hotel was fully occupied, we were never bothered by the proximity of the other guests or of the people on the beautiful beach!

This hotel is right next to Playa Norte. One of the most beautiful beaches in the region. The staff is very friendly and attentive. The hotel is well taken care of. The rooms are very clean, comfortable and spacious. Their restaurants and bars are amazing. Great for families or couples. I'm definitely staying here again! My family and I loved it here.

Sorry but this hotel is just not worth the money. It really is like a glorified bed and breakfast. The rooms are white and oblong and characterless. We felt there was very little charm or amenity, it was just all about how much money the hotel could charge. For example, for breakfast one day we just wanted a bowl of fruit and they wanted to charge us extra. If you want a latte that will be another £5. The one thing I will say is that the lobster burger on the lunch menu is fantastic - but that will cost you £20. We didn’t get any sense of customer care.

This was the second part of our 2 week family vacation, 6 nights total! We rushed to get there before 10:30pm because this was the last check in time. We get there at 10:20pm and NOT A SOUL was in sight. We received no email, no call, nothing to let us know no staff would be at the front desk! Several minutes later, we notice on the far end of the front counter some sheets of paper with my personal information and our fobs. But where was our room exactly?! There we were, at night trying yo find our room because no further instructions were left to help guide us. When we finally did find it, we had no help hauling our heavy luggage to our room, heck, not even on our departure day did we get support, front desk guy was looking pretty behind the desk, watching us from a distance and didn’t move until we were pretty much at the door to the registration office. I have no complaints about the beautiful, clean, and spacious room. It had an amazing balcony, a hammock, and amazing beach front access and loungers. But the service was absolutely horrendous! They pride themselves in having a multilingual staff but sacrifice actual decent customer service for this because the only actually friendly staff were the cleaning staff! I wonder how different our treatment would have been had we been white and privileged, perhaps the prejudice and subsequent treatment we received would have been much, much different and better. This is a shame because this is my home country and to see a place like this continue to perpetuate the discrimination and disregard for their own people and cater to one type of traveler is disheartening!!! I will never return and will take my money to a place that welcomes both Mexican citizens and foreigners, and both are treated with dignity and respect!

The hotel charges USD 450 per night, and there was NO HOT WATER IN THE ROOM. No hot water to take a shower, no hot water in the sink. Also the pressure of the cold water was awful. They had to move us to another room, and the shower in the other room was also not working well. The service was OK, but definetely not worth the price they charge. When we asked for a discount in the price because of the lack of water and changing of room, it was denied. I wouldn’t come back and don’t recommend it to anyone coming to Mexico.