Planet Hollywood Cancun Resort

We enjoyed our stay at the resort, the rooms were nice however there was some dust in the room. There are many restaurants to choose from and the food was good. The shows were fine. I’ll come back again.

Itai and Luis made our trip extra special and took great care of my group while we were on vacation for a bachelorette party! They went above and beyond to help make sure things were taken care of quickly when needing assistance at the resort. Shout out to Itai and Luis!

***DO NOT GO HERE*** I TRAVELED WITH MY 16YR OLD DAUGHTER FOR HER BIRTHDAY AND OUR ROOM AND HOW THE STAFF TREATED US ENDED UP A DISASTER! BLACK MOLD IN THE SHOWER...ON THE SHOWER NOZZLE...ON THE LAMP IN THE CORNERS OF THE ROOM AS WELL I ASKED REPEATEDLY FOR HOTEL STAFF TO SWITCH OUR ROOM AND WAS TOLD "WE CAN FIX YOUR PROBLEMS IN YOUR ROOM AND IF WE DONT THEN WE'LL SE ABOUT SWITCHING YOUR ROOM" BLACK MOLD TRIGGERS MY DAUGHTERS ASTHMA SO SHE WOUKD NOT SHOWER AT ALL WHICH IS SAD! IF U EVER SEE TRANSPORTATION INCLUDED ON YOUR RESERVATION DONT BELIEVE IT BECAUSE ONCE YOU TRY TO BOOK WITH THE TRANSPORTATION SERVICE THAT PLANET HOLLYWOOD SAYS IS THERE PROVIDER THEY WILL TELL U SOMETHING DIFFERENT I ENDED UP PAYING OUT OF POCKET FOR SOMETHING THAT WAS ADVERTISED AS INCLUDED! WORST RESORT STAY IVE EVER ENCOUNTERED! AND UPON MY DEPARTURE THEY DIDNT WANT TO DO ANYTHING TO ACCOMMODATE MY STAY BESIDES 40,000 in MARRIOTT BONVOY POINTS (i didnt even book through marriott) AND $100 FOR THEIR ONSITE GIFT SHOP.MIND YOU THEY OFFERED NE THIS THE NIGHT BEFORE I WAS SCHEDULED TO LEAVE AND THE GIFT SHOP WAS CLOSED. NEVER AGAIN!

We had a fantastic vacation at PH. We had a group of 19 friends/family ages 4 months to 80 years old. The rooms were large and spacious - we got a crib and dehumidifier without issue and that made our stay comfortable. The swim outs with a backyard are awesome. Food overall was good, staff was very helpful, and the kids really enjoyed the Dino splash park, pools, lazy river, movie cinema, and beach. Shout out to Clarissa at the gym who led boot camp classes in the morning. Loved the gym facilities, pickle ball courts, and hotel activities all day. Really appreciated the attentive staff, from waiters at the buffet to kids club ladies and bar servers. Three areas to improve - (1) food: line ups at breakfast buffet eg crepe station was annoying and disorganization with lunch pizzas at the Italian station; (2) dinner reservations can be hard to get and inflexible if 10 mins late, as they save tables for star class and hotel members; and (3) I heard some staff are paid based on reviews, which I don’t love. Pls treat your staff right and pay them well. Overall a great hotel, clean, well maintained, with lots to do, and we hope to return in the future.

Let me start by saying that everyone will have their own experience and thank goodness ours wasn't as bad, as some reviews I've read. After VID, most resorts and their quality went downhill, and what was considered 5 stars before now can barely get to 3.5. With this mindset, you won't be disappointed... Cons summary right of the bat: - crowds and lineups everywhere you go  everywhere and for everything - upgrade to Star Class if possible - you will be helped by a butler to book "always busy" restaurants. Otherwise, good luck getting them, especially if you're here only for 7 days - to get a spot by any pool, you'll likely have to get up at 5:30 AM. Otherwise, it's all taken. Good marketing and selling of Cabanas and papagayas, this way  they guarantee you a spot for $ - rooms are outdated (unless you're in Prime/Star suites and upgraded buildings), especially when you look closer in the shower and bathroom. Our door didn't even have the lock, so we had to prop it when taking a shower as it kept sliding open. The shower had yellow water and mold, and it took water shoes to wear in there. - there's no covered theater with seats, like many other hotels have. Good luck getting a couch seat to watch any of the nightly shows. The hotel itself is beautiful, the main area, restaurants, cafe fuel, and movie theater are all done very well and are very pretty, especially at night with all the lights on. There are enough activities to keep kids and adults entertained.  This is the hotel where people stay up late. There's a lack of shade everywhere, but you can walk through the buildings to get some cover from the sun during the day. Food : Personally, I enjoyed the main buffet  SoCal  but only if you get there right at opening. Everything is hot and fresh, and line up isn't for 30 mins to get your food. Getting in after the opening takes a while, line up is huge, and food is cold. Italian restaurant was 2.5/5, and I wouldn't recommend it at all. Steak restaurant was 3/5, every piece of meat we ordered had fat we had to cut off, more than half of the piece was gone right away. Teppanyaky restaurant 4/5, chef and his shower was incredible!  Service otherwise was very slow. Burger place for lunch 4/5, kid enjoyed it, which meant the burger was prepped well. Restaurant by the beach for Star Class/Prime members 4/5 , best decision for breakfast at it has the same choices and fewer people than main. Pools: Lazy River, kids, and family pools aren't heated and are very cold Star Class pool is warm, and I wish they checked your bracelet, as it gets overcrowded quickly, being smaller, and the only warm pool in the resort Beach: Clean and sandy, no rocks in the ocean There are not enough beds or shade, though, so you have to be in love with the sun to stay there Kids club: Amazing!  Kids have many different activities and are always kept busy. Spa: We had complimentary hydrotherapy and massage,  both of which were wonderful. Would recommend

Writing this review as a UK guest. The resort is HUGE with mainly Canadian and American tourists as you might expect so lots of goodies were not used to like the snacks etc our son 9 was very happy to see! There is something for everyone here and I mean everyone. From young families to older kids you can’t go wrong. We stayed for 7 nights on a Star Class basis so this is based on that. We had a super helpful butler called Javi. He set up a WhatsApp group for us and was always quick to respond to anything we needed and made all of our dinner reservations for us with no stress whatsoever. Our room was spacious and clean but a few things did need maintenance for a “five star” hotel (see photos) but nothing disastrous. I cannot fault the staff here…from bar staff, entertainment team, housekeeping, ground staff you name it. Special mention to Andrea at The Shores restaurant who was incredibly attentive and remembers all the little details. You could not go hungry or thirsty here, everywhere you turn is a bar or restaurant or pop up snack/bbqs. If you’re a big meat eater and love BBQ steak etc you’re in for a treat. Overall I would say it’s 5 star service and amenities but rooms are 4 star due to a few things and a fusty smell. Pool parties are so much fun. Marco at the star class pool bar was brilliant and with the kids too. We suffered with poor weather during our stay and a couple of days it rained all day but the trampoline park and arcade saved us!! I would recommend staying here.