Half Moon Jackfield

Stayed here about 4 times now and always a favourite for this area. Great location next to the river, good restaurant and super staff!

Unsatisfactory Administration of Key code The Good --- Nice sized warmm very clean room with good toilitries / biscuite water tea etc. Pub is in a lovely position on the side of the river in a quite location. The Bad -- The pub was shut Monday and Tuesday (My 2 nights) so no one was on site. I arrived at the pub at 6.00 pm and couldnt get in. Apparantly the key was outside the door in a box for which you needed a key code, which I didnt have. I had ckecked my emails the night before (about 8.00 pm)and there was nothing regards my stay (I was leaving at 5 a m monday morning so didnt check emails before departing home) On arriving The internet signal is bad at the location so I couldnt access my emails. I finally managed to contact someone (A young lady) with the Key code. which meant i was sitting around for about 30 minutes. I was told i was sent the key code in an email the night before. On being able to access my emails I found it was sent at 8.36 PM the previou night (Sunday). VERY POOR ADMINISTRATION I dont see any logic in sending details so late the night before a stay.

Property was in a lovely location, staff were friendly and welcoming, food was good and rooms were clean and comfortable