Essentia Luxury Hotel Indore

Dear Essentia Management Team, I recently stayed at your property from 15th to 18th December, with the first two nights booked via a third-party agent and the third night directly through the hotel. For the final night, I was charged ₹6,700, a rate that, as per my understanding, included breakfast. However, I was never informed by the front office team about this inclusion, and I missed out on the breakfast service. Additionally, the reservation form for the third night was never signed, raising concerns about standard operating procedures. Throughout my stay, I experienced slow service on multiple occasions. Despite requesting basic towel art or some room decoration for our first night as newlyweds, nothing was arranged. Small gestures like these could have significantly enhanced our experience. The breakfast service was slow, and essential items like cutlery, crockery, and cruet sets were not readily available. At the time of check-out, I requested a General Manager’s business card, but my request was repeatedly denied. I spoke with Ms. Anita (Reservation Manager), whose approach was rude and dismissive. Instead of addressing my concern or facilitating a conversation with senior management, she offered to remove the breakfast charges, speaking as if she were doing me a charity. I firmly responded with, “Thanks, but no thanks. I don’t need charity; I just want to meet your General Manager.” Despite my insistence, she repeatedly handed me the AFOM’s card instead of assisting me in connecting with higher management. This experience was extremely disappointing and did not meet the hospitality standards I expected, especially as a newlywed couple. I hope my feedback is taken seriously, and steps are taken to address these lapses in service and professionalism. Looking forward to a response from senior management. Best regards, Harsh Chourey

We enjoyed breakfast at the hotel restaurant. We traveled here for a wedding and had sone extra time before our room was ready. The food was excellent and the servers were attentive and friendly. Special thanks to Kartick for taking great care of us!

Excellent hotel housekeeping staff comfortable stay Room and Bathroom is very neat and clean housekeeping staff is very Courteous and always meet Happy Face and Professionalism breakfast also good housekeeping staff is Cooperative and Helpful Thank you ...........😊