Residence Inn East Peoria

Very clean, very helpful staff, good breakfast. The only partial negative is the location, in an industrial zone. However, it is close to everything, including the city of Peoria, shopping, food options, etc.

The hotel itself was not too bad but the area was not the greatest. However, I don’t blame the hotel for the area as they are doing the best with what they have. The worst part about this was the staff and service. The hotel has a 4pm check in policy. However, I called ahead on the day of my check in and requested an early check in wherein I was told this could be accommodated. Upon arrival, the girl I spoke to on the phone happened to be the person at the counter and she proceeds to tell me they don’t have any rooms available for early check in and they don’t allow it happen ever. Furthermore, she told me her name over the phone and then confirmed her name in person revealing she was the same person I spoke to. Her manager was present and she tried to lie about what she told over the phone. My issue was my plan centered around being able to check in early because they told me they could accommodate this. The hotel’s policy was check in at 4 so she could have just told me no over the phone and I would have made other arrangements. This was extremely unprofessional and almost caused serious issues for me. Again, I’m not mad about their check in policy, I’m mad they told me they were waiving it only to reneg once I arrived. Just awful.

Disappointed with beds. We stayed at the hotel to have an early Christmas get together with a few relatives. We had two rooms. One was a two bed for 3 adults. The other was a one bed for 2 adults 2 small children used the sofa bed. The decor was wonderful. Very clean and staff friendly. Pool was great. Room towels and bedding were scratchy and stiff. Not soft. Furniture was nice but firmness was hard and not very comfortable. Biggest disappointment was the mattresses and pillows. Mattresses were so hard it felt like trying to sleep on a board of plywood. Both beds in our room, the bed in the connecting room and the pull out couch were all extremely hard to try to get any sleep on. For the price I expected a way more comfortable experience.