Ulasan Malak Regency Hotel

沒看仔細被中文名誤導了以為是麗晶酒店…離機場很近很方便倒是真的，趕飛機首先這個酒店。酒店的早飯品類特別多味道還可以。就是酒店有點荒無人煙了

It was a lovely stay. Staff was very friendly, walkable distance to everything.

房間服務都不錯，餐廳很大早餐很好。

Very nice and comfortable hotel in Sarajevo. There's a gym and pool indoors a couple of relaxing rooms for massages and chilling and of course the steam room and sauna. The cafe on the ground floor is amazing. Highly recommend.

Loved everything about it in particular the spotless bedsheets.The hotel is clean and beautiful designed with Arabic touches. The room was huge , the floor of the room was covered completely by carpet , a small window is present and a big bed. Daily cleaning is done. There is a river in-front of the hotel which is a plus. Toilet has good size and is super clean. Location is good , very close to the airport and you would roughly need 20 minutes to reach the center by taxi. Close by there is small mall and loads of restaurants across the corner. Old town is far from the hotel. Depending on traffic maybe roughly 20 to 25 minutes. Taxis cost like 20 KM one way. I saw two restaurants, one up for breakfast & the second located on the ground floor facing the river. You have a beautiful river In front of the hotel. I use to sit and do my readings every morning. Breakfast fantastic. Gym & swimming pool & the spa are all up to date and excellent. My best part was the room, the bed, the bedsheets and pillow. Super super clean . I stayed in 4 top luxurious hotels in Bosnia but Malak’s cleanliness is the top. Unfortunately the hotel will not provide you with iron but they do have laundry services. Customer service is just acceptable. Above all what was important to me personally “the room that gave me the feeling I’m at home” . Highly recommend you to book the hotel you won’t regret it.

Everything was good except the bedroom it was hard. The hotel not have iron.

I came with my family to bosnia. We planned to stay at malak regency. We book deluxe suite with a connecting room. once we arrived i called the reception to send tge house keeping then after long time they arrived. I asked for tissues as there was not even one tissue box in both suite and room ! And there was only 4 hangers for clothes so i asked for more she came back with one tissue box only and no hangers when i asked where and how should i hang the clothes she was very rude and my husband asked for extra pillows she was literally screaming no no no … this is my first time facing this kind of stuff in a 5 star hotel. I am very disappointed even the suite is not that good not was i was expecting. I really don’t recommend this hotel and sure will not come again. I went to a supermarket to buy my own hangers to keep my clothes in the cabinet. What a 5 star hotel !!!

The location was decent, but the hotel's food prices needed to be lowered for this destination. Just a 5-minute walk to Ilidza Center, you could find similar food for a fraction of the price. I was surprised to discover that the hotel room lacked an iron, which was inconvenient as I needed to press my shirt. In all my travels across continents, it was the first time I encountered a hotel of this caliber without an iron. I had to pay an additional fee to pre-book ironing services, which was disappointing considering it was a 5-star hotel. The beds were excessively firm, making it feel like sleeping on the floor throughout my stay. In the end, I accidentally left some clothes behind and promptly contacted the hotel. Unfortunately, their response was sluggish. After a couple of days, they informed me that my belongings were found but insisted I collect them personally since they couldn't ship them to my location in Bosnia. I explained that I would return in a week after traveling to another destination, but they never replied to that email. Consequently, when I arrived back at the hotel the night before my flight, they informed me it was too late as it was after 17:00. They claimed that only one person had access to the lost and found area, and I needed to be present in the morning. The receptionist seemed apologetic but also tried to shift blame onto me for not arriving on time.

The hotel has specious rooms, clean and comfortable. The location is around 10 mins from the airport and 20 mins from the city center. The Staff are friendly and supportive. Our stay was excellent. I recommend you to consider this hotel in your plan for visiting Bosnia 100% Recommend.

Very comfortable, clean, very friendly staff

Good

Clean with lux touch and big rooms in relative to its competitors & European standard With main 4-5 star amenity such as slippers, bath robes & shoe polish and free water It has Shattaf in the toilet Food in breakfast is yummy and diverse and fresh from their farms Hotel staff are friendly and helpful specially amina , alegia They have a shop in the lobby and amazing spa facility & laundry is fast. My room was deluxe double room with mountain view , they gave me a corner room with panoramic view of the mountain 510. The location is abit away from town around 15 minutes drive but if you are looking for quiet & luxury in nature property in SJJ this is a excellent option

The hotel is very clean and the staff is very polite. The location is the same as the majority of spa hotels in the city and it was very peaceful. The breakfast was excellent.

Hi myself and my husband stayed here for 1 night before my flight the next day. The bed was the worst bed I've ever stayed in so uncomfortable rock hard and there was only a light blanket. The room was 🥶. I wouldn't recommend this hotel if you want a good sleep. . Sarah