Palm World Side Resort & Spa

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The website pictures are very deceiving, it is very dark and could use better lighting. Upon arrival granted this was 1am, the man at the reception desk had very little English. We were given a duplex room instead of the 2 bedroom apartment as booked. We challenged this and were told to speak to the manager next day. Next day we advised them and we were not given an apology but instead offered late check out. We refused this as we had paid extra to get a 2 bedroom apartment. We were told there were none left and we said we were not happy about this. They then said if we could stay another night, then they'll move us next day after breakfast. As a travel agent, I had emailed them 2 weeks prior requesting to have an official meeting with them to forge a business relationship. I didn't get a response and even when i mentioned this at the desk, they were not bothered. The hotel facilities were sub standard, the spa was not fully functional. It could do with a refurb, only bedrooms and some parts of the hotel had air con. Internet instructions on welcome letter outdated and incorrect, we had to go to reception for them to log us into WIFI. Connection wasn't good at the hotel it was hit and miss Customer service was really bad, it was not communicated about swimming towels being changed between 1600hrs-1800hrs downstairs in the spa. Man in the spa, was busy on his mobile and served me whilst he continued with his conversation. When going to the reception desk, the staff were not attentive, they would be on their phones and would not acknowledge your presence. It was not clear who staff were as some did not wear uniform. The room set up was weird, double bed was near the door and second bedroom had singles were I would have had it the other way round. Food was ok, it was average, there was something to choose from, every night there was a BBQ or something different outside the restuarant. There were several occassions where there weren't enough plates Overall a poor stay and we had to make the most of the the stay

This hotel is by first the worst hotel I've ever stayed in,rude staff food poisoning which 4 out of 6 of us got!!!!!!! Locked us out of our room insisting on money with our passports in there,drinks are disgusting,food kept from lunch all the way through until dinner and even put out the next day,the hotel takes no responsibility for any of the problems and love holidays I will never book through again. AVOID this hotel at all costs as it ruined our family holiday