Hotel Winzerstube

No tissue box in bathroom, light bulb was not working, reading lights not working, work list for staff forgotten in the room, we stayed 3 nights, although we asked for fresh towels we didn’t get, bedspread was left on the floor, used glasses not exchanged!

The place itself is very nice. Rooms are nicely renovated and the location is in an idyllic surrounding. It started with the check in. We requested an upgrade. Already here we were given a higher price than initially indicated. We were shown a nice and large room (208) and had to wait till it’s ready. However, we were given a much smaller room (207). We actually didn’t have the energy to argue. Towards the evening, we noticed some symptoms with my wife and decided to do the COVID test. In all transparency, I called the manager and explained the situation. She was extremely rude!! She almost threatened to throw us out. She refused to send us food to the room. She indicated, that she will charge us with extra cost. All this was even before we got the results!! I did not even hear a word of curtesy or hope for a negative result or wish recovery (also after the positive result). We checked out after one night. We had a reservation (not pre-paid) for 3 nights. She insisted on charging us for the 3 nights in full. I had other worries than to argue. We paid and left under extreme psychological pressure. Upon my return and checking our reservation form, we were entitled to 80% only. Very traumatizing experience!

Tres bon acceuil Personnel souriant et sympatique Chambre spacieuse et agreable bonne Literie Petit dejeuner avec de nombreux choix Fruits viennoiserie charcuterie bon cafe Jus d orange. Un probleme d eau chaude qui n est pas continue lors de la douche. Tres bon sejour