The Panoramic Getaway

Great view. Good food & a peace bringing experience. Really enjoyed here with my kid & husband. The staff is polite & helpful. Room was spacious & clean with a balcony that would provide spectacular sunset views. You can spot plants at every corner of the hotel ❤️

Stand alone hotel with top class service. Great location excellent service and staff. Rooms spacious and clean ameneties are well provided. Great breakfast . indian cusine is very good. Two seperate pools . two resturants and one coffeeshop.

We stayed here few years back. It's located 5-6 km away from main Munnar. The hotel is located at beautiful place. Property is very clean and well maintained. Rooms are beautifully decorated with mild fragrance of room freshner ,so soothing. Rooms are provided with balcony with seating where you can relax and have tea, coffee with unobstructed view of valley and mountain. Hotel is having temperature controlled roof top swimming pool. Apart from above one more swimming pool is there. The breakfast and food preperation have been amazing. As north Indians we hardly find our taste in most of Kerla but here you will like food as it's taste more inclined towards north. Overall I liked the place to relax and rejuvenate yourself. Highly recommended.

My stay at The Panoramic Getaway in Munnar was an absolute delight, but the sunset view from the rooftop infinity pool was truly the highlight. Watching the sun slowly set over the hills, while relaxing in the pool or on a sunbed was a magical experience that I’ll never forget. What made the experience even more special was the warm and welcoming staff. From the moment we arrived, I felt genuinely cared for. The team was always ready to help, offering fantastic local recommendations for sightseeing keeping my timelines in mind. The rooms were modern, clean, and designed to showcase the beautiful mountain views, providing a peaceful retreat after a day of exploring. If you are looking for breathtaking views, and genuinely warm hospitality, The Panoramic Getaway is the perfect choice. Can’t wait to return!

Firstly, the taxi arranged by the hotel was disappointing. It wasn’t a standard taxi but rather a scruffy vehicle that didn’t feel appropriate for a hotel of this caliber. The three-hour journey on winding roads at very high speeds was uncomfortable, and I didn’t feel safe. There was also no water provided in the car, which was surprising for a supposedly 5*hotel service. I arrived at the hotel at 12 PM, as I had informed them in advance, but the check-in experience was underwhelming. The greeting was not warm or welcoming, and after such a long journey, I expected more from a 5-star hotel. My room wasn’t ready, and rather than offering any guidance on where I could wait or what I could do, I was simply told to sit on a chair. No one offered to show me around or make me feel at ease. When I raised my concerns with the receptionist, rather than apologizing, she argued with me—a very disappointing first impression of both the front of house staff and service. Breakfast was average, though at least the restaurant staff were friendlier. One evening, the WiFi in my room stopped working, and the response from reception was frustratingly slow. I called, and they assured me they would check and get back to me, but 20 minutes later, there was no update. I called again, and they casually said, “Oh yes, it’s fine; I’ll send someone.” Fifteen minutes later, still no one had come, so I had to call a third time. When a technician finally arrived, he confirmed there was an issue and said they would bring a modem. However, another 25 minutes passed without any update, forcing me to chase reception yet again. I was repeatedly told they would call me back, but nearly three hours later, I still hadn’t received any communication. This experience reinforced the poor service levels from front of house. To add to the disappointment, I had informed the staff that I would be checking out at 4 AM for my flight home. They offered to prepare a packed breakfast since I had paid for it, but unsurprisingly, it was not provided when I checked out. Overall, while the pool, views, room cleanliness, and the restaurant staff were excellent and lived up to 5-star expectations, but the front of house service, communication, and overall guest experience fell far below that standard.

The hotel and views itself were lovely. But the service and staff was very very slow. The restaurants close early and there is NO ALCOHOL served on premises- not even in restaurants. Bring your own supplies BEFORE you enter town as there is only one market nearby with massive line ups. Rooms are nicely finished and modern, but if you have any issues you must go down to the desk because calling will take forever. Overall lovely but I probably would search for another option if going back.