VarshaLondon
24 Februari 2025
massive big room (suite) had dining table and separate TV area with direct access to pool, stunning views from the room. Service was however a let down we ate in the italian restaurant ordered drinks which half came and half had to chased these were only soft canned drinks as is a no alcohol hotel. The starters arrived promptly and were delicious we only ordered 4 mains to share and 3 came out in reasonable time but everyone else had eaten and we were still waiting for one meal chased it up twice finally arrived we didn't want it. We complained to the server who told us that we should have informed them if we wanted to eat together! If they had informed us that certain meals would take longer we would have understood but to push blame on us was really poor service. The next morning we had no hot water in our shower my husband told front desk was told it would be fixed came back to find water still cold , stayed in room to show maintenance *** the problem of barely lukewarm water but he was telling my husband it was hot when it obviously wasn't they did finally fix it by the time we came back in the evening. Was a lovely hotel fantastic rooms, great views but the service was a real letdown .
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