Via Deccan Heritage

We went there on Oct 2022 and stayed 4 days. When we reached there the person at reception was looking at me he was checking his phone not attending me. Then after giving details I asked about the food and laundry service. He said we will get normal items like Dosa, Idly, Poori like that and for laundry they said they have it, there is a person opposite to road where they give for laundry. When I reached room the cleanliness is not that good. There were dust on pillows and window curtains which comes over our bed. Also the main door was bit hard to open/close, AC was not working properly it won't be cold even if I set AC at 20 or 19. Bathroom door's lower edges were like brush and mushrooms were grown on behind the doors. Next day I asked them to for laundry another person was there at reception and he said they don't do laundry, I said yesterday while check-in the other person said it is there and the person is across the road. The guy said the person across the road is not doing laundry and he informed this person only. I asked the person who was on reception when I checked-in. That person you give the cloths ... we will get it done. I think the second person didn't want to do those kind of work. The next day I gave the key and asked them to clean the room, correct the issues of AC, Door, bathroom etc. They said it will be done before I return. When I returned I saw the same issues which I mentioned above, also they didn't even change the bathroom towels. All the pillow covers were Yellowish colour from the day one of my stay and didn't smell good. They gave me the dress after laundry on the same day I gave them and it didn't look like washed properly. I can still smell my sweat on my shirt and seems like they just put it in water, ironed and gave it back. Last but not the least is about food. The food quality is below average. First day I ordered dosa and they gave me masala dosa. When I asked the same with the second person at reception he said. If we ask for Dosa they give the masala with it. I told them "Then you should have told us". Then he said I should have asked them about all these. I told him when I checked-in I asked and they said just dosa not with masala. He was not agreeing to what I say. The rawa idly was also not that good. After eating Poori we got indigestion problem. They gave the wifi when we asked them. The attitude I see in them is like what we see in Government Offices. "All are our requirement and responsibility. If you want you stay or you can go some where else" kind of attitude. Only good thing I remember is that they arranged Innova at low price for Visiting "Ramoji Film City".

I am disappointed and dissatisfied with the change in accommodation. I booked Fabhotel Western which was priced at $38, and at the last moment, I allocated fab hotel golden, which was priced at $22. when I complained to hotel manager they were rude. Then I complained to customer care they didnt help either.