Anantara Stanley & Livingstone Victoria Falls Hotel

I would say perfection on all levels. The place itself is amazing, in the middle of a national park with wild animals walking around and the service is truly impeccable! African hospitality is something else. Thank you to all the staff for making my stay so memorable.

WARNING: UNSAFE HOTEL, DISHONEST SERVICE, AND IGNORED THEFT COMPLAINTS / CUIDADO: HOTEL INSEGURO, SERVICIO DESHONESTO Y SIN RESPUESTA ANTE ROBOS My experience at this hotel was a complete disappointment. Money was stolen from my room, which is absolutely unacceptable in any establishment that claims to offer security. Instead of taking responsibility and offering a solution, the hotel has completely ignored my complaint. Mi experiencia en este hotel fue una completa decepción. Me robaron dinero dentro de mi habitación, algo inaceptable en cualquier establecimiento que presuma de seguridad. En lugar de asumir responsabilidad y ofrecer una solución, el hotel ha ignorado completamente mi queja. Beyond the theft, the hotel demonstrated a complete lack of ethics: they denied me the meals and activities that had already been paid for in advance. Even though my reservation included everything, the staff insisted that I only had breakfast, and I was denied my meal upon arrival, which was entirely their mistake. Además del robo, el hotel mostró una total falta de ética: me negaron las comidas y actividades que ya estaban pagadas con anterioridad. A pesar de que tenía una reserva que incluía todo, el personal insistió en que solo tenía desayuno, y no me dieron la comida a mi llegada, lo que fue un error completamente suyo. They also made unauthorized charges to my account, which they only refunded after I confronted them with evidence. Dionne Mutsonziwa, the manager in charge at the time, promised to provide me with a response, but to this day, she has ignored my complaint and has not offered any solution. Their handling of issues is disorganized and unprofessional. También hicieron cargos indebidos a mi cuenta, los cuales solo me reembolsaron después de que los confronté con pruebas. Dionne Mutsonziwa, la gerente a cargo en ese momento, se comprometió a darme una respuesta, pero hasta la fecha, ha ignorado mi reclamo y no ha ofrecido ninguna solución. Su manejo de los problemas es desorganizado y poco profesional. If you value your security, your money, and fair treatment, AVOID this hotel at all costs. I am proceeding with the necessary complaints and making sure that other travelers do not go through the same experience. Si valoras tu seguridad, tu dinero y un trato justo, EVITA este hotel a toda costa. Estoy procediendo con las denuncias correspondientes y asegurándome de que otros viajeros no pasen por la misma situación.

This is one of the most beautiful and luxurious stays in Africa. It’s hard to know where to begin with their praises. The safari grounds connected are home to 11 black rhinos- let’s start with that. The grounds abut the game area and we got to watch so much wildlife from our room, our balcony, sharing drinks on the lawn and while having a beautiful gourmet freshly prepared meal in their restaurant. What a privilege to be surrounded by such incredibly beautiful landscaping, flowers, gorgeous room interiors, and a staff that attended to our every need. We were pampered beyond belief while enjoying produce from their expansive garden. The owner has obviously meticulously sculpted every detail of this fabulous property. The staff is well trained and attentive to every detail. Alton was our waiter on one of our first days. What a pleasure. Every day we felt we had someone assigned to be sure all was well. After being on safari for over a week prior, the luxury was so welcome. As an aside to show you their above and beyond service, we forgot a wood carving we bought there, so we wrote them to see if they had found it and about having it shipped. The cost was prohibitive- what we expected, but the management has (incredibly!) offered to hand carry it on their next meeting in the US and actually send it from there! They come with our highest recommendation!