Jervis Bay Mariners

Overall, the stay was fine, but several niggles stopped it being a perfect stay. Good: - Across the road from Moona Moona park with the sea visible between the trees - Upstairs rooms with balconies had a better views - Room was clean, comfy bed, large TV, small fridge and air conditioning - Ours was an accessible room, so the bathroom was very spacious - 3 parking spots available directly outside, otherwise free parking across the road - Their website says its a 10min walk to Huskisson shops, but it was 20mins for us, even as fast walkers. A pleasant walk along the seafront promenade though, or via the roads. - At the back of the property was a shared jacuzzi and BBQ area with fridge, microwave, pizza oven, sink and some basic utensils. The BBQ was fantastic! - The shower was hot with good water pressure. - Handy plug sockets and a light on each side of the bed - When breakfast did arrive, it was lovely. Juice, yoghurt, bread, fruit, cereal, muffin and milk. Good for continental breakfast. Bad: - Check-in was at another motel. The woman was rather cold. No welcome, lovely to meet you etc. I noticed a key return on their wall and asked whether we needed to return to keys to that motel and she said yes. This is actually NOT the case, because there is a key return at the B&B! - The woman provided no info at all. Your room is upstairs, at the front, at the back etc. There was no map or guide on the key or anywhere inside the building to know where our room was. Fine once you found it, but some basic info would have been appreciated- especially when arriving late. - She said they'd upgraded our room, which was a lovely gesture. Unfortunately, no one told the staff, so we had no breakfast till I rang the next day to ask what time it would arrive. The breakfast should be left in the room the day before. - The magnetic lock on our door was loose. It didn't feel secure or safe at all- see pic - Multiple things in the room weren't finished off. Holes in the ceiling from old fittings, tatty plaster work and stains on the furniture- see pics. It didn't affect the function of the room, but not what I expected for the price. - The BBQ area had a broken, wooden chair which was dangerous- see pic - The curtains didn't block the morning light, nor the strong lights from cars parking late at night outside- see pics - Coffee pods were never replaced and there were only 2 coat hangers. I don't know if all rooms had the dodgy locking device, but I wouldn't stay again if they did. A good location for the beach, but further from the shops that I expected. -

Highly disappointed with this business. Our booking was made outside of working hours yet no payment or confirmation was sent to us. Having received no confirmation we opted for another business yet we were subsequently billed $600 and they refused to refund us. They claimed the money had been withdrawn the day after our booking which was false and they claimed we had received confirmation from them which was also wrong. We have paid over $1000 for one weekend away and have been left highly frustrated and let down by this business. They claimed that there was adequate information on the website relating to refunds and booking which we are still yet to access. They also claimed we had been emailed information relating to the refund policy which would have been nice had they sent us any information at all! They also claimed that we were within the 72 hr window to not get a refund which was very wrong considering we were still four days out from our check-in date. Would not recommend this business to anyone.