Karina S
11 Oktober 2024
What a tragedy. We were at the Empire Aqua Park hotel, and while part of the staff is really nice—like the two gentlemen serving drinks in the dining area—the man standing in the middle of the dining room observing everything (probably a manager) was rude. In every other hotel, you can take food with you for longer trips, so we wanted to make sandwiches since we wouldn't be at the hotel during that time, and we had paid for meals, so we should have the right to use them. We even received instructions from the travel agency to do this. The man came over, started yelling at us, questioning us, and then accusing us of lying and saying he didn’t believe us. He barely spoke English, so we didn’t really understand what he was asking. This kind of "all-inclusive" service makes it a problem to take a few sandwiches for an all-day trip. Of course, you have to pay an extra $30 for a better room—this hotel is a disaster.
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