Grandes Rousses Hotel & Spa

We recently stayed at this hotel for a ski trip, expecting a 5-star experience as rated. While the location and resort were beautiful, our stay started off stressful due to poor communication and service issues. Although things improved, the overall experience did not meet 5-star standards. Upon arrival, we were warmly welcomed and shown to our room, which had a stunning view. However, we soon discovered significant water damage in the bathroom ceiling, with water dripping down. After reporting it, a staff member inspected the issue but left without further communication. Frustrated by the lack of clarity, we had to seek further explanation ourselves down at reception. After a long travel day, we had to repack and move. We were offered free drinks (only after asking). Dinner was also disappointing - two overly salty pasta dishes and a couple of glasses of wine cost €100, which felt excessive for the quality. Hoping for a better experience, we stayed optimistic. The next afternoon, after skiing, we returned at 2:30pm expecting our new room to be ready. It wasn’t. Instead, we were told we needed to check in again, despite already checking in the night before and moving rooms once. We were left waiting in the lobby, tired, and in full ski gear with nowhere to go. We opted for the spa but had to retrieve our luggage from storage and unpack our belongings in the middle of reception, which was not only inconvenient but also embarrassing. The front desk made no effort to assist or provide alternatives. Adding to the frustration, we were initially asked to pay for spa access. Only after explaining our situation did the spa receptionist kindly let us in for free, a gesture that should have obviously been arranged by management. When our new room was finally ready at 4pm, it was an upgrade but lacked a bath, and the breathtaking view of our original room. When we raised our concerns with a manager, we felt we had to push for fair compensation. Initially, they offered just a free spa session. After discussion, they agreed to a discount on the first night, but the negotiation process felt unprofessional. Other issues further diminished our stay: No rosé or beer available at the bar one evening. Only one towel provided in our room. Housekeeping diluted our body wash instead of replacing it. Housekeeping knocking at 9am daily, seeming annoyed when we were still inside. One evening, a group of visibly intoxicated guests, seemingly under the influence of more than just alcohol, disrupted the bar, shouting profanities and engaging in illicit behaviour. Instead of intervening, staff greeted them warmly, creating an uncomfortable atmosphere after an already stressful day. That said, some positives deserve mention. Management responded quickly to issues, even if the solutions were lacking. The concierge, waitstaff, porters, spa team, and bar staff were lovely and friendly. The ski-in/ski-out access and ski shop were excellent, and the live music in the evening was f

We are extremely happy with our stay at Les Grandes Rousses Hotel for our seminar. Everything was perfect ! We strongly recommend this hotel.

Firstly, this is not a 5 star hotel! We booked this hotel for our honeymoon hoping for a relaxing cosy ski week. When we arrived they do not give off a friendly welcome. We were just stared at by the check in staff and we had to speak first it was all very strange! They told us absolutely nothing about the hotel, it’s amenities or where anything is. All we had to do was pay an excessive deposit of 700 euros! No personalised welcome considering it’s a 5 star and our honeymoon which they already knew. Room: There are 2 sections to this hotel: the new area and the old area. The new area looks much better so make sure you book that if you want to stay here. We got given honestly the worst room in the hotel. Right at the side down a small corridor: the room smells like body odour every time we come into it. I’ve realised it’s the wall cushions which probably never get cleaned and are permanently attached to the wall. There is an open hole in the bathroom with electrical wires sticking out- see photos. Hairs in the glasses. Bathroom blind is broken. Decor very strange and not cosy. We received an email after the first night asking for feedback. I gave my feedback and have not heard anything since! I’m currently on day 5. We rang down and asked to change rooms if possible as we were not happy with the smell and they said no it’s fully booked. Not even anything offered to make up for it. They haven’t contacted us since. We are very disappointed that this is our honeymoon and there is not one personalised touch. Something you would expect from a 5 star experience? The service: Terrible service throughout the hotel. They left a plate of food in our room for 2 days! I had to call and get it taken but they said leave it in the corridor. The bar downstairs you wait ages for a drink or the bill and have to go and ask yourself. If you ring reception and ask for something they don’t bring it. We also went into the spa area and was told we can’t use it as it’s 12 people only and have to book - when we looked inside it was near enough empty. Something we should have been told by check in staff? No idea we had to book it. Restaurants looked empty every single night and considering they told us the hotel is fully booked I somehow think they just couldn’t be bothered to move our room or find the manager. They also never told us about any of the restaurants or when they open etc. The only good parts about this hotel is the ski shop linked to it, the staff in there are so helpful and friendly! Location: Good location ski in and out and links to the main ski areas. I would not stay here again, you can definitely get more for your money elsewhere. They need to work on service and attending to guests needs. We are very disappointed!