J·Mountain Hotel

Truly amazing! Great services. This hotel is worth the steep price. It is a work of art and the service is impeccable. The room is designed with low key luxury style and has stunning views. It is very close to the cable cart to yellow mountain. The best experience I have ever had - not your typical big chain high end hotels.

Our stay at the J. Mountain hotel was beyond our wildest dreams. I rarely leave reviews but our 3 nights here were so stunningly exceptional that we felt driven to express our gratitude and appreciation for the stellar staff, service, and beautiful setting of this hidden gem of a hotel. The service was without exception some of the best if not the best I have ever experienced at a hotel, and I travel often, having visited over 20 countries in the last few years alone and stayed at many beautiful and well-known five-star hotels and brands. Despite being a very young hotel (having just opened in September) J. Mountain Hotel holds its own and then some. It began months before our stay when we reached out to the hotel on WeChat to ask for guidance on equipment, tickets, and transportation. As we are visiting from America the area isn’t necessarily the easiest to access or plan for. Responses were almost immediate no matter when we reached out and always went above and beyond. For instance, my mother is nearly 70 and although very active was worried about slipping and falling while hiking in icier conditions; they offered to even purchase crampons for us should we wish although they advised us we would not need them for the time of year we were here (they were right). While here their thoughtfulness included texting us updates on and warning us about inclement weather while we were hiking around Huang Shan (there is cell service), drying and fluffing our wet gear when we returned from a particularly wet hike, and most astounding of all resolving an incredibly stressful issue we had with an upcoming flight that had been canceled (they suggested and secured alternative means of transport to a second city and then arranged for a different flight with the airline directly). We must specifically give our thanks to Hotel Manager Ryan, who is young but clearly extremely talented and excels in his role. He not only oversaw and proactively sought to help us on every front but was responsible for resolving our flight emergency. He also clearly had directed staff to help us to their utmost ability at all times, including having breakfast and dinner ready for and served to us at the times we requested. Ryan also personally met us and gave us a tour of the hotel and its history and design, as well as accompanied us to the art gallery and an evening tea tasting held in the gorgeous tea house on the grounds. He checked in with us every day and night and made sure everything was to our liking. Driver Wang Kai was our personal chauffer throughout the stay and was extremely courteous, professional, and attentive; he was always there to pick us up and see us off at multiple locations throughout our trip and not once were we ever allowed to wait. He even brought us hotel slippers and large down jackets to change into out of our soaking wet gear when picking us up at the end of a hike. When we said we did not think we would need some of the gear they offer their guests, we noticed he packed it in the car just in case we changed our minds and needed them later. I could literally go on and on but wanted to make sure I left room to appreciate how beautiful the hotel itself is and how much attention to detail has gone into its design and planning; at almost every turn we discovered something that added to the ease, enjoyment, and comfort of our stay. J. Mountain Hotel, thank you for one of the best experiences we have had in many, many years.

Exceptional service, hotel arranged a car to drop us off at our next hotel over an hour away. Would also highly recommend the tea tasting.

The hotel room very clean and spacious The staff also very nice and patient

酒店服務非常不錯…想客户所想…在山上有這樣的條件難能可貴…唯一半山腰酒店…上山方便…缺點周邊吃的實在沒有…只有酒店用餐…9點以後沒吃的…酒店贈送了套餐…可選擇太少…味道馬馬虎虎…另外搞了淡季促銷…相差1000差價…做了次韭菜…

酒店房間很乾凈衞生，前台小姐姐看我們帶娃都特別照顧，主動幫我們早餐晚餐小孩加小童餐，準備點心，帶小孩出行總會遇到一些小問題，總是麻煩樓姐姐管家，她總是很耐心很温柔的幫我們解決，包括司機大哥也是，都是很温柔很有耐心的等待，主動幫忙拿行李，這兩天入住從上到下的酒店人員都特別好，特別温柔，入住很多家酒店，這家酒店讓我印象最深刻，對小朋友入住特別友好。Ps：我家這兩位小朋友有點調皮，可是酒店人員都很包容，這是我印象特別友好…也特別感謝樓管家和司機大哥這兩天照顧，謝謝…餐也特別好吃😊