WoodSpring Suites Houston Westchase

Not one of my top hotels. Would like to check the room amenities before booking

Made a VERY BAD CHOICE after looking at Second Room (#330) and First Room given (#425) where lots of Fruit Flies were all over the window and around the room, then after opened rusty old Refrigerator and Freezer door; a Very Foul Order came from out of it. So, went back to front Desk Clerk (Ms. April) and her offered to put us up in Second Room #330 that looked to be clean on the surface...?? But after checking things out, we found the TV did Not Work at all, the room phone did not work, the mini old rusty microwave was dirty inside and out w/food particles and grease all around glass window door. AND the bigger stove isle (of only two) had some type of white burned plastic looking stuff on it. So, after went tell front desk clerk, we going to stay one night only and would not need extra linen service; yet her charged I ($21) for it plus price reserved for a week, $366.24?? Yet due to killing roaches coming out from corners and bathroom and kitchen floor and on walls; we had to get up at 4:00 a.m. in the rain and pack up to leave from that place because us both have bad allergies. The more heating unit was run, out came more Roaches to kill?? So, next morning I went to let front desk clerk (Ms. April) know we were checking out and her said she could not give I a Refund. So asked for check-out Receipt and left establishment.

Charged my card $240 and I have never stayed here!! I let my son do a one-time charge in April 2023. Here it is Sept 2023 they evicted my son one day before his check out and charged my card without authorization as a check out fee!! Horrible place anyway!! The manager is embezzling money as she throws people out!! You would think the company would care enough about the brand to treat people better!!

PRO: - close to Chinatown, so lots of good restaurants. - easy access to highway - reasonable price - full kitchen and fridge - Nice wood floor instead of carpet CON: - No pots and pans, no dinningware,glassware and utensils included in the price. Cookware is available for extra $30 and dishware for $20. No other amenities. Need to ask for extra toilet tissues. - dirty. The drawers were dirty so we lived off our suitcases. Same for the fridge drawer, so we just did not use it. - the walls are thin. You can hear the activities in the neighbor rooms and upstairs rooms. - roaches roam free at night. So we left a light on and zipped up all of our suitcases. - free weak WiFi. The internet got disconnected too often. - stinky room. When we checked in the room, there was a strong smell of cleaning solution. So we opened the window to air out the chemical smell. Once it dissipated then the true smell of the room appeared: stroooong stroooong stroooong urine smell masked under the smell of the cleaning solution We stayed for 4 nights. Too busy and tired to deal with the hassle of changing hotel. I would find another hotel first before coming back to this one.