Hotel Hot Springs Otaru

We absolutely loved this ryokan experience! Stayed for 2d1n as a couple and absolutely loved the place! We booked the room with the private onsen and it was a lovely small space on the 2nd floor we could enjoy privately. The onsen is not too big, maybe 1.5 x 1.5 meters, but it was spacious for the two of us. We also found out that you can book a 45 minute slot for a separate private onsen for about ¥2200, which we may have done instead, had we known about it before booking. The japanese-style room was comfortable and had the usual amenities provided, alongside other nice additions like lotions and creams. The staff helped us to set up our futon (japanese-style bed) after dinner, and it was overall a very comfortable experience. The staff are super friendly and service was incredible. We got the dinner and breakfast package and the food was excellent. We had to choose both the dinner slot in advance, and it is first-come-first-serve. Dinner was served to us in the room over 1.5h and was a really amazing 12-course meal with instructions on the eating order. Breakfast was more standard, but still nice, we took it in the dining hall. The lounge is open till 10pm and we could take drinks and refreshment freely, including some small snacks and soft drinks. But they stop serving beer at 9pm. The onsens also have mini-fridges with free popsicles. There is also an outside area you can access from 3pm - 9pm that serves hot coffee and wine, with free marshmallows you can roast on the outside firepit. It was really nice. The garden is by far the nicest part of the hotel, it is really big and well decorated, with many nice places for photos and to enjoy a hot drink from the lounge. The space is quite large and might take about 20 minutes to fully explore. The only downside I can think of is that the location is quite hard to access. We chose to get to and from the ryokan by taxi, but there is also a shuttle bus service, from what I understand. When we arrived, the reception told us that there would be a shuttle bus leaving at 10:45 to Otaruchikko station. We still ended up requesting a taxi from the front desk though, which they were happy to help us book (I couldn't get any taxis by cab in the location). Overall a really amazing stay that we would absolutely recommend. The price tag might seem high for a ”3 star” hotel, but the ranking is deceptive, we absolutely had a 5 star experience. Cheers! disclaimer: information is accurate as of 31 may, will try to provide info in as much detail as possible :)

I really enjoyed stay here. I got out of the Otaru JR station and the hotel is, across the road. Room was clean and functionable. I was on 9th floor and my window view was a big bonus. There is onsen but i missed it due to lack of time. Hotel is close to canal and shops and i have to mention the Triangle Market., where i had one of my best meal - grilled halibut. Check out my window view. This is a good base to explore the famous shops and eat good seafood.

The staff at the reception speaks fluent English, which is good. Sth dramatic happened after I checked in. Somehow my suitcase cannot be unlocked,though I knew the key number. So I had to call reception for help, luckily they do have the tool to open the suitcase, but I was told to wait because someone else were using it and I was supposed to be called after the reception got the tool. Waited whole night long, with no phone call, and had to check out the next morning with my broken suitcase. So if you find your suitcase cannot be opened, go find reception immediately or u might not get the chance to use the tool, haha

Indian staff is very rude and annoying. We didn't do anything but are threathen as people from mainland. ONLY KIDS UNDER 6 CAN STAY FOR FREE!!! We booked two rooms with 2 small double beds but need to pay on arrival for our 8 years old kids as she is counted as an adult. No matter adding beds or not you still need to pay... You should state clearly child is consider adult in your policy. I booked more than 10 hotels and you are the only problem hotel🤢

This is a great hotel smack bang in the centre of Otaru, close to everything you need. The service was prompt and the hotel room nicely designed. The lights were lovely. Our favourite part was the outdoor onsen on the roof top which could get quite popular even at low season. Don't know how it would work in high season. Great value for money. Room had a good view too!

Very nice hotel, the lobby is big and nice, allow us to check in at 2 pm. There are some reception staff that can speak mandarin as well. We booked a room for 3 people with 3 single beds. The room is bigger than expected and the washroom is more spacious as compared to others I have stayed in before. Pros is near the Otaru Canal, from the hotel just walk straight all the way will reach Otaru canal. Opposite the hotel there is a Lawson, convenient to buy stuff. Cons is slightly far away from JR station and you will need to walk about 10 mins.

Will stay here again if I visit there, Recommended call a taxi to the hotel, street is slippery and take a while for a walk but worth to stay, th view and location is perfect for the carnal

It says there is a shuttle bus and you need to call to book it, but the front desk can't speak Chinese or English. How can I book it? Did Ctrip cooperate blindly without understanding the actual situation? The room is very dark and the layout is very depressing. It is very suitable for shooting horror movies. The environment nearby is good. You can live in the city. It is cheap and comfortable. You can take a taxi to take pictures in the morning, or take the bus.

I stayed here on a trip with my girlfriend whom I hadn't seen in a long time. We came by car from Sapporo, and it was close to Otaru city, so there was a parking lot and it was easy to access. My first impression was that it was luxurious for the price, and for a moment I thought I had come to the wrong hotel. The room we stayed in was on the top floor, the 8th floor, and it was clean and had a great view. For dinner, we had the 2,800 yen sashimi set meal. Everything was fresh and delicious. I was impressed by the garnish (like collagen) that I had never seen before. There were two types of hot springs, and the open-air bath was especially good, but There was only enough space for two people to sit, both inside and outside, so it was disappointing that there was no place to relax after the sauna. In the end, there were so many people that I couldn't sit down after the cold bath, so I just sat in the area to wash my body. I wish they had more chairs. My trip with my girlfriend became a good memory. Thank you.

The hotel is very close to Otaru Station and there are many different shops nearby Free coffee is available in the basement of the hotel The hot spring in the hotel is more like a Japanese public bath and you need to walk from the hotel building to the outdoors to reach the hot spring area. The distance is not far, but you need to keep warm