MainStay Suites Horsham - Philadelphia

Date of Stay: 07/04/2025 We had high hopes for our visit, especially after a fantastic check-in experience—the front desk staff were friendly, efficient, and very welcoming. Unfortunately, our stay took a disturbing turn (my furry kid found out that there was a mouse trapped under the couch coz she smells cheese snackies). Wait what? A mouse trapped inside a hotel room? Kiddos are feeling scared, but hopefully the little mouse better not come out to scare us. During the night, while my family and I were asleep, we heard some noise that seemed like someone was playing a plastic bag!!! We discovered that a mouse had gotten into our garbage, which had been left on the table. This was both unsettling and unacceptable for a hotel of this caliber. Cleanliness and pest control are basic expectations, and this incident left us extremely disappointed and concerned about the overall hygiene standards. I hope management takes this seriously and improves their maintenance and cleanliness procedures. It’s a shame, because the staff were wonderful and working hard to give guests a good experience.

Nothing too special however if you’re looking for an affordable hotel for your stay this is a decent option. Room was nice, however hallway leading to room along with the fitness room had a horrible stench. Breakfast was mid at best; would’ve been nice if there were more variety on the weekends as far as food. The only notable staff member working front desk was the female manager. She was very personable, friendly and helpful with recommendations.

all staff was friendly and helpful, person making breakfast takes pride in their job, rooms were clean and well made, bathrooms were clean, and the added kitchenette in some rooms is invaluable and efficient. all for a reasonable price. would come back