Hotel Renaissance di Honolulu

This hotel I stayed in this time was newly built in 2024 and there would be no cockroaches, so I checked in. After staying there, I think it has both good and bad points. Advantages: The service is very enthusiastic; The swimming pool is on the 8th floor, a very clean place; There is a large water dispenser on the next floor, you can pour water when you leave the room, you don’t have to buy water yourself, nor do you have to pour water in the lobby and carry it up, which is very convenient; The hotel has a shuttle bus to Waikiki Beach every hour. The place where you get off is P2, which is a little distance from the beach. There is a return bus about every half hour, which is very convenient. The hotel's elevator is very fast. First, press the floor you want to go to at the door, and then the elevator will automatically allocate it. Basically, one floor per second, there is no pain of high-rise elevators at all, which is very good; Opposite is Ala Moana, Walmart, and buses. Let's talk about the disadvantages: I don't know about other rooms. The window of the room we booked is a large movable window that can be moved to the top of the room. Once the door is opened, it is a half-person-high glass, and then there is no protection, and there is no balcony. See p1, that is to say, more than 20 floors... If you open the window directly, a strong wind will fly out of the window, which I think is quite dangerous. So later we didn't open the window, but opened a crack for ventilation; Although the room was newly built in 24 years, the facilities in the room are already a bit broken. The bathtub drains slowly, the clothesline can't be retracted, and the remote control of the smart toilet is also broken... In general, I think this hotel is not worth five stars, at most it is a four-star, which is ok to stay in.

There were three nights in total. Since my schedule was uncertain at the beginning, I divided it into three bookings. For the first time, I couldn't combine orders and needed to update my check-in at the front desk every day. This was acceptable. But the next day I was told that the room I was staying in was booked out, and I needed to check out, then check in again at night and change rooms. This was unacceptable to me, and the negotiation ended with only a small amount of compensation from Ctrip. And when I checked in again, I couldn't find my luggage, which was very frustrating. I was also shocked that he was so unapologetic about not having a room to spare. This is a long-term rental area, and Target, Walmart, and luxury stores are very convenient. However, there are mostly Koreans here, and the Korean-faced lady at the front desk is obviously discriminatory and indifferent. I don’t know how to evaluate it. The hotel is very new and modern, but the service has not kept up with it. The previous guest's domestic garbage under the sink was not disposed of. The long swimming pool and small shed need to be booked at the spa. The dining by the pool is very delicious, plentiful and cost-effective. Then it should be noted that only the corner room in the entire hotel has a full sea view, so it makes no sense for me to book a sea view room. The area is also on the small side. The bed was very soft, but I didn't feel any backache at all.