Hong Kong Wan Chai District 5-star Hotels

Really nice n warm welcoming from staff josie, brandon n iris. They upgraded us to the Tatami suite, with 270 degree view of WanChai, they also offer us breakfast buffet n welcome drinks. The buffet is very generous n the fruits r really fresh, will definitely stay at this hotel again next time visiting hk

The hotel was quite nice. The staff was very helpful. They let us check in early. The gym was very good for a hotel gym and the swimming pool was very clean and nice. We had the breakfast buffet each day and the selection of food was very good and the quality was good. I would stay here again if I was planning to stay in Hong Kong island.

This hotel we stay at a few times and since then it has been updated and Reno , always good service , clean and modern , and a good breakfast There roof bar also is very good

Excellent hotel, one of the best views in HK and great service. Want to thank Tyra for the best welcome I’ve had at any HK hotel - even better than W which is close second. Breakfast here is the best in the region - though I do miss the queen coconuts you used to have! Great work Hyatt keep it up

The hotel and location were great for nearby shopping with a toddler, but the front-of-house staff were not so friendly. I'm an IHG member, which was part of my decision to stay at the Crowne Plaza, but I was surprised to discover my points would not be awarded to my IHG membership because I didn't book directly with the hotel. The breakfast food quality and service were good, but the restaurant room was too narrow and not easy to walk around during the peak breakfast time.

The Hari Hong Kong features a prime location with easy access to key areas and offers compact and stylish rooms. Staff are generally polite and friendly, contributing to a positive atmosphere. However, some incidents detracted from the experience. The check-in process was problematic; I was asked to sign the credit card slip for a deposit hold, deviating from the international norm of a simple card swipe, suggesting a need for improved staff training. A major issue arose one morning with a water outage, preventing me from showering before a crucial meeting and causing significant inconvenience and tardiness. Directed to shower elsewhere, this major service failure greatly impacted my stay. The hotel's attempts to address and compensate for this disruption were inadequate, reflecting poor service recovery and further highlighting staff training gaps. In conclusion, The Hari Hong Kong offers a desirable location and generally polite staff, but the unacceptable water outage, combined with the poor handling of the situation, resulted in a decidedly mixed impression. The hotel urgently needs to improve its procedures for addressing major service failures to ensure a consistently positive guest experience.

We reserved a disabled room for 2 nights and the quality of service for elderly guests is good, especially the maid cleansing room services. The front desk staff also helpful and arranged late checkout for us. The lobby has regular staff to lead guest the directions. The Hopewell mall has different shops for guests and connected to Wu Chung House in between has various restaurants. Good to restay again if room available next time.

Have not seen a butler throughout my entire stay, and was not even advised of butler service during check in. Not so friendly front desk staff (a lady in glasses) advised that I needed to pay an extra $500 AUD approximately for my kid to stay in the same room with me! Otherwise amenities and cleanliness were great, attentive staff at the drawing room, breakfast was amazing.

I must say, it exceeded all my expectations! From the moment I arrived, the staff greeted me with warmth and professionalism, making me feel right at home. The room was immaculate, with modern amenities and comfortable furnishings that made for a truly relaxing stay. The hotel's facilities were top-notch - from the beautiful swimming pool to the well-equipped gym, I was never short of things to do. The on-site restaurant offered a delectable array of dishes, each one expertly prepared and bursting with flavor. What truly set Lanson Place Causeway Bay apart, however, was the exceptional service. The staff (front desk, bell service, call centre, housekeeping, F&B, etc) went above and beyond to ensure my stay was perfect, attending to every need with a smile and genuine care. I felt truly pampered and can't wait to return to this wonderful hotel. If you're looking for a luxurious and unforgettable stay, look no further than Lanson Place.

I recently stayed at this hotel for several nights during a mix of business and leisure travel, and overall, I had a very positive experience. From the moment I arrived, the staff were courteous, attentive, and professional. Check-in was smooth and efficient, and I appreciated the clear information provided about amenities, meal options, and local attractions. The room itself was clean, spacious, and well-appointed. The bed was comfortable with fresh linens, and the pillows offered good support. I especially liked the large windows that allowed plenty of natural light during the day. The decor was modern but warm, striking a nice balance between style and comfort. A small seating area with a coffee table was a welcome touch, especially for doing a bit of work in the evenings. The desk space and strong Wi-Fi made it easy to stay productive.