Hotel Jaizkibel

A 10 minutos del casco urbano.

We had a great stay at this hotel. The staff is really friendly and helpful. We got all kinds of directions on how to get there from Bilbao, how to get to different towns in France, how to use the busses and trains, as well as how to get to the old town and to the restaurant area. Housekeeping was excellent. The room was cozy, with a wonderful view of the hills. It was very quiet and we got quality sleep. The area is very green, quiet and residential.

We were moved to the hotel when our original was overbooked, so didn’t actively plan to stay there. From first arriving, the staff were absolutely charming, very friendly and helpful. Positives: we were given a junior suite, which was ideal as it offered ample space, with a separate seating area, small balcony and a dual aspect. The food was great, particularly the tasting menu (see pics). The bar menu is extremely reasonable and offers a good choice of meals. The air conditioned room was spotlessly clean, the bed comfortable with sufficient pillows. The bar and restaurant were very well appointed with fragrant jasmine bushes. Negatives: communication around restaurant opening times was poor, resulting in my husband and I missing dinner on Sunday when it was closed. However, the receptionist has promised to address this. The management seems a little inflexible- the rest of our group wanted to join us for a drink and food one night but the hotel was unwilling to accommodate and would only allow drinks on a terrace away from the restaurant, but made it clear that they were not to stay for long, despite the bar area not being busy. However, on balance, this is a really good hotel, with excellent staff, great food and well maintained and comfortable accommodation.