Aparthotel Onda Maya - Adults Only

Absolutely beautiful apartment with hotel services! We had really relaxing 11 days here. The pool gets sun all day and its so warm (on may). They clean the room daily and keep all areas superclean all day. Location is perfect; near beach & restaurant. There is Lovely breakfast too! Would love to come back some day again!

Very nice hotel! The room was very nice and cleaned daily . Just a few minutes walk to the beach and the center! Breakfast menu was interesting and food excellent! Welcoming and friendly staff! Shuttle Service was perfect! We really enjoyed our stay and we will come back! We recommend!

Hotel has nice design but we had a terrible experience. Safety concerns, power & water outages, unreasonable management. I didn't feel safe because the patio door to my room didn't lock. I asked them to fix it or put a broomstick in the track to keep it from opening and they refused. There's The no nightime security. The room had a sweage pipe odour that came and went. There was a terrible storm. Near hurricane force wind. The town flooded, beach clubs and hotels were damaged. The military was brought in to help. The power & water at Onda went out with two days left on our reservation. Zero communication from hotel management. No drinking water. No backup generator. No way to charge cell phones, so no idea what was happening. We didn't feel safe and asked for the last two nights to be refunded because we wanted to leave the island. They refused. Ended up paying for Onda while we were paying for and staying at another hotel in Cancun. On top of that, the hotel management knew nothing about taxis and ground transportation and were unable to help us with that. I don't know how locals don't know this basic info. Eventually we got a taxi that could bring us to the Ferry, despite the roads looking like rivers. I don't recommend this hotel. Do not pre pay for your stay so you can avoid paying for rooms if you have to leave due to disasters. It's astonishing that in a place that floods regularly, that the hotel has no contingency plan to ensure guests are taken care of. Not even bottled water. Certainly no power banks at the ready to charge guests phones. The lack of preparedness and complete disregard for guests was baffling. I can't in goog conscience recommend this hotel.

Nice hotel with pleasant rooms and a tasty breakfast but the guest service very poor A bad storm hit while we were there and we reluctantly had to leave the island as there was a power and water outage and the streets were flooded. The hotel reneged on refunding us for the nights we were no longer staying, despite initially saying that they would. Unfortunately the only helpful person at the hotel was the the guy serving breakfast. There was minimal attention and reception was known for closing its door when they didn't want guests bothering them. When the storm began around 4pm there were absolutely no staff on site to help us. No messages were sent (communication with guests is via Whatsapp) when the electricity and water went off and guests were left to fend for themselves. Disgraceful! The owner of the hotel lives abroad and its evident that customer service is not a priority for him or for those running it. If visiting Holbox there are many other better options to try

Suites nuevas, limpias, grandes y con un excelente servicio al cliente incluso desde antes de la llegada. Toda la informacion que necesite me la mandaron incluso dias antes para ir acelerando mi check in. Hielos listos en el congelador, cubiertos y un mapa de la isla. Detalles que hablan demasiado bien de la administradora.

Un hôtel très agréable, pas loin de la plage et du centre. Un ambiance plutôt décontracté, très belle chambre, avec une belle décoration et un kitchenette apreciable, un petit hôtel cosy, mais attention il y a une construction en cours juste à côté de l’hôtel !