Hoi An Pho Library Hotel

We had a nice stay. Staffs are amazing, speaking English. Breakfast is good. Location is perfect. Room is designed well.

Hoi An Pho Library staff are very enthusiastic and friendly. The hotel is very cute, in the style of the old town. The room is small (because it is in the city, you have to accept it) but cozy, clean and tidy. The swimming pool on the 4th floor is also very chill. My baby Bap loves it. The location is near the old town, easy to walk into town.

What a nightmare 13 days prior to my stay I booked a room for 2 nights with window via Agoda. The room was called "Valcony room" which was confirmed. One day prior to our arrival I received a new confirmation per email and the room was now called "Superior Double or Twin Room (Without Window & view)". I purposely booked a room with window which was more expensive and now short before I get there, everything is changed. I contacted the hotel and Agoda and both told me that this is what I booked in the first place. Agoda's initial confirmation only stated "Valcony room" and on none of their confirmation documents, were any details regarding "Valcony room" to be found. At this time this room category was no longer on Agoda. Agoda's response was: do you have a screen shot of what the "Valcony room" offers, no I did not, I was not aware that something like this was necessary. I asked them to send me a screen shot of room category called Valcony room, but they did not do this. Arriving at the hotel the manager told me that the price I had booked the room for, only ever offers a room without window in his hotel, but I 100% took the more expensive room because I specifically wanted a window. The owner ended up upgrading me to the family room with window which usually costs double the price which I was paying. the night before arriving at the hotel I was up all night initially contacting the hotel and writing back and forth with Agoda customer service... I don't know anyone who would like this mess during their vacation. Yes the hotel and room was clean. The breakfast was not more than mediocre and although they are called Pho hotel and had a sign for soup they did not offer any. Also when asking if we could get breakfast before 7 am they did not propose anything at all, it was not possible. I will avoid using Agoda in the future and will never revisit this hotel.