Khongorzul_T
15 Januari 2025
It’s an average local hotel, the huge lobby is not heated and soooo cold. The checking in took forever and they did not let me in claiming that my prepaid booking is “not found on their system”, totally overlooking my confirmation letter and doing nothing to further inquire it. They just refused to let me in. I was standing there helplessly with my kids in the freezing lobby. Luckily the checking in finalized at last thanks to a Trip online assistant. And they would not even apologize and pretended like nothing happened.
As for the room, spacious, but everything is a bit old. The bathroom show door handle came off while I tried to open it. The carpet was burnt from smoking and some spots were uncleaned. The bathroom fan and the room conditioner make loud noises.
Also while I was taking a bath, the hotel cleaner just entered in using a card to ask if I needed cleaning for the room. I had to get out and answer her.
Service is unsatisfactory.
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