The Greystone Inn

My husband and I stayed at Greystone Inn August 4 - 9, 2024 and am sorry to say we were less than thrilled with our stay. .The sofa was stained as well as the carpet and the other furnishings were outdated, water stained and worn. The exception to this was the bathroom which was very nice. .We accidently discovered the duvet insert was also badly (urine??) stained. .The fireplace did not work. (Yes, we wanted a fire in August) .The chairs on the deck were uncomfortable. .Sitting on the balcony was anything but peaceful due to the constant coming and going of boats at the marina which was literally feet from our balcony. .We received no housekeeping service on our first full day-came back to the room late afternoon @ 6 and found it as we had left it. .We spent our last day in Cashiers and rushed back for the boat ride only to find it had been cancelled due to winds. Understandable, but why no phone call or text, especially considering the numerous texts reminding me of dinner and spa reservations that I was expected to keep. Had we been notified we would have enjoyed continuing our time in Cashiers. .The arrogant woman working the front desk upon arrival and checkout. At check in no offer to assist with our bags and at checkout did not ask us anything in regards to had we enjoyed our stay. We have traveled quite a bit and I cannot recall this lack of courtesy at any other establishment. .Overcharge for spa---I am looking now at my receipt and see I was overcharged for my spa service. As a follow up to our stay I received (and replied to) an email from the general manager thanking us for our stay. I replied with the above comments but have yet to receive a reply. I have never gone public with a bad review but am doing so now in the hopes that it will be a wake up call to the management/owner as a direct email apparently goes unnoticed and/or ignored. Given the price point at 469.00 per night our accommodations were not acceptable. I would not recommend a stay at Greystone to a friend and will not be returning. Greystone Inn is on a beautiful property and it appears to be a peaceful haven on its web page which is why we chose to come there-it did not live up to its appearances. Do your homework and choose someplace else to stay. Again this place looks beautiful on its web page but don’t be fooled. It’s definitely not a 5 or even 4 star quality stay.

This was such a disappointment. Do not believe the web site images. This historic hotel is surrounded by mediocre 1980s building on a narrow lake with speed boats. It was not the quiet idyllic setting we had imagined. The staff was not helpful or experienced. The food was microwaved frozen Costco items. The historic building roof slate was falling off. Windows wouldn’t open and close. Mattress was so soft our backs were hurting in the morning. No room service. Coffee was horrible. Totally overpriced.

Five star room - huge space, great bathroom, nice balcony with an absolutely gorgeous view of the lake (room 501 - highly recommend). Lake and surrounding scenery are beautiful. Nice walking path along the edge of the golf course. Restaurant is great- particularly the dinner service. Again, beautiful view no matter if you sit inside or out. Very pet friendly! Great place to travel with your dog. They really cater to dogs… special dog menu, provide bed and bowls and the staff was super friendly to my dog. “Turkey jerky turndown” was too cute. Restaurant is right next door to the pet-friendly rooms so if you don’t want to dine with your dog it would be super easy to pop over and check on them. The kayak and swimming area are the only place that could use improvement. There’s no one to help you get kayaks in and out of the water and there’s lots of spiders - it’s very much self-serve, but they still charge you to use the equipment. The stairs to the swimming area were covered in algae, extremely slippery and dangerous. No sign to warn guests. An attendant for that area and a ladder off the dock would make all the difference in the world.

What a lovely experience! We came up here, after a coworker suggested this lovely Inn, for a mid-week getaway. We stayed Wednesday-Friday. We attended a wedding on Thursday at Black Balsam Knob- good to know, it’s less than 1 hour drive from the Inn to the Blue Ridge Parkway for some great hiking! The GOOD: Room was very clean! We had more than enough space for 2 people, and we were very comfortable- loved the fireplace in the FireStone Room (104). The pillow mints, the turndown service, the glass of lemon water at our arrival & daily thereafter- these are amazing touches that go a long way, in my book! We enjoyed the beautiful scenery here- you can’t beat the lake & Mountain Views. Since it was Mid-week, it wasn’t very crowded. We had no trouble getting a table at the restaurant, where we ate breakfast. *did not get a chance to try other meals here, but the service we had at breakfast was excellent! Smaller menu, but the foods they offered were done exceptionally. The “NEEDS IMPROVEMENT”: my only negative about this place was that our room (Firestone, room 104) was directly beneath another room, and I would assume that room had hardwood floors, because we heard EVERYTHING. The night before our departure, someone was bouncing a hard ball across the floor at 10pm. The morning of our departure, we were looking forward to sleeping in, and unfortunately were awoken by a vacuum running across the floor above us, at 8:30 am. I realize there is not a lot to remedy this situation- hey, they’re older historic rooms, and they are very well maintained! But it would be considerate to plan the cleaning of the upper room after the Fireside guests have left- or at least later morning :) All-in-all, we greatly enjoyed our experience here, and plan to bring back family & friends! I think it would be fun to try a new room each time we come! Thanks to all the staff for making it a memorable experience.

The site was picturesque despite being on the "off" season. Our rooms were not in the Inn but in the Hillmont building with lakefront views. Our room was very dated with stained carpeting, sloped floors, a French door to the covered patio that wouldn't lock because the door had settled so much that there was a 1" gap at the top left corner of the door. Worst of all, there were bugs in the room every day! I brought this to the attention of the Inn staff on two occasions (two different staff members) and they were seemingly completely uninterested. We caught the "turn down" crew leaving the room doors open for turn down. We mentioned this to the front desk staff and they didn't seem to care. For anyone with physical challenges, this is NOT the place to stay as the walkways are very uneven and extremely slippery (it was rainy during our stay). The pathway lighting that is clearly visible during daylight hours was not illuminated during the evening/nighttime hours making it very dangerous. Our experience in "the restaurant" was varied. One dinner was very pleasant while another was lackluster with two star food. One breakfast had poor service with a server who didn't know the menu at all while the Sunday brunch featured a server who was excellent. Overall, it was a lackluster experience and I would not recommend this inn to others. It could have been a much more positive visit if the staff actually cared about the guest experience. Bugs in the guest rooms and bathrooms are not OK!

What a quiet slice of heaven and the perfect place to unwind & relax after a hectic weekend. The staff are gracious & welcoming and the property is magical - the mountains overlook the gorgeous lake and every view is a wonderful one. The food is superb, the beds are some of the most comfortable I've ever slept in, lots of activities if you feel the need to do something, but curling up in the library with a good book or to play one of the many games they provide is also a delightful way to spend the day! I was transported back to a time & place where true hospitality was an art form and the team at The Greystone Inn still prescribe to the same - truly a spectactular stay and I can't wait to return.