Cicilia Saigon Center

衞生問題非常差，床上到處都是蟲子🤢，蟎蟲。床單也不會更換。酒店網圖大家別相信。

I stayed at Cecilia for 3 times, it is good in general but I think room at high floors may older a little bit compared to lower floor. The staff is good, especial the cleaner, she is talkative and helpful.

Amazing but little clean more

14/5/2024 DO NOT STAY HERE!! The hotel is currently undergoing construction works internally on numerous floors! There is no warning from the booking sites such at Trip.com of these issues. Masonry dust is all over the carpets, drilling happening during the day and when they tried to move our room to a 'quite area' there was works being carried out next door! The hotel is currently refusing to refund our full payment as ‘we checked in'. How would we realise the state of disrepair the place is in without checking in. It's a shambles and avoid at all costs!! I’m currently in debate/bartering with Trip.com to refund our money as they made no effort to understand if this location was viable for guests!

We are totally disappointed n upset with the services n thr hotel.Firstkybwe booked n paid for Studio Suite with breakfast n the room with windows.N a day before requested high floor n with some views n early check in.To our dismay,we had to wait for 3 hours til abt 2 plus n got the suite only at 2nd floor n looking forward to go to the big room with windows ,but so shocked to discover,after drawing the curtains,there's construction going on n they covered an ugly blue canvass all over the window.So the hotel s aware of the renovation n noise but didn't find it necessary to advise us or update in system.We would not ve booked it.And we waited for hours for another room bit they say they dnt ve,except for another room smaller n 1 grade lower than the Studio Suite.we were too tired n so disappointed n had no other choice but to take the room n what's worst,the sakes n duty manager refused to talk to us or answer our requests n calls.its the supervisor, Ben,on duty that'd trying to assist.N he says he wil try to make it up by offering some perks bit all on vain.no compensation for room downgrade n for 2 nights stay ,still didn't get a call or an apology from the manager.So truly upsetting.n frustrated.No restaurant for dining,breakfast was horrible n no spa services.Ww wil never book the hotel again n wil not encourage anyone else to book.

The bathroom tube is without curtain & water is spliting out onto the floor & sleepy